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  • 1.  Brightmail Message Filter not stopping obvious spam

    Posted May 31, 2011 11:48 AM

    Hello everyone,

    I'm new to Brightmail and am having a problem.  We host exchange email for several of our clients and are using the Brightmail Message Filter version 6.1.1.1.  There are a few clients that are getting "Vigara" spam messages.  This is a sample header:

     

     

    Microsoft Mail Internet Headers Version 2.0
    Received: from <our server> ([192.168.102.42] RDNS failed) by <our server> with Microsoft SMTPSVC(6.0.3790.4675);
    Mon, 30 May 2011 20:55:04 -0400
    Received: from 8-181-190-190.cab.prima.net.ar ([190.190.181.8] RDNS failed) by <our server> with Microsoft SMTPSVC(6.0.3790.4675);
    Mon, 30 May 2011 20:55:04 -0400
    Received: (qmail 9626 invoked from network); Mon, 30 May 2011 09:53:42 -0300
    Received: from 127.0.0.1 (192.168.51.87)
    by 8-181-190-190.cab.prima.net.ar (190.190.181.8) with SMTP; Mon, 30 May 2011 09:49:01 -0300
    Date: Mon, 30 May 2011 09:46:24 -0300
    From: "Vigara_Buy Now" <tpywgwvad@yahoo.co.uk>
    To: <our clients email)
    Subject: Dear Customer! PERSONAL DISCOUNT!!!
    MIME-Version: 1.0
    Content-Type: text/html;charset=iso-8859-1
    Content-Transfer-Encoding: 8bit
    Importance: Normal
    X-Spam-Status: No, hits=0.0 required=5.0
    X-OriginalArrivalTime: 31 May 2011 00:55:04.0312 (UTC) FILETIME=[60B13F80:01CC1F2D]
     
    I'm wondering why it isn't getting caught.  They are getting tired of this as they are a conservative bunch and don't appreciate getting this garbage.  There was a list of Allowed Senders but I have disabled all of them and the spam keeps coming.  Any ideas?
     
    Thanks,
    Tim C.


  • 2.  RE: Brightmail Message Filter not stopping obvious spam

    Posted May 31, 2011 02:31 PM

    Hi,

    There are filters in place even on this partial message to block it. You may want to open a support case to help you analyse the log files and determine what the verdict on this message was, and why it was not blocked with existing filters.

    Amanda



  • 3.  RE: Brightmail Message Filter not stopping obvious spam

    Posted Jun 01, 2011 02:13 PM

    Am I understanding correctly that I cannot submit a case without a support ID?  How do I go about finding this ID number?  I apologize for the questions but I've pretty much inherited this responsibility and nobody seems to know much about it.

    Thanks,

    Tim C.



  • 4.  RE: Brightmail Message Filter not stopping obvious spam

    Posted Jun 08, 2011 04:22 PM

    Customer care can typically find your customer ID/information.