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Brightmail Message Logs

Created: 29 Nov 2012 | 10 comments

Hi,

Currently we are using brightmail gateway 10.0.0-7, before upgrade from 9 to 10, while we serach for message audit logs we get for past one month logs, but

after upgrade we are getting only past one day log..it is very difficult for us to investigate any mail issues without this logs

please help

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Srikanth_Subra's picture

Awaiting response.

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

patriot3w's picture

can you verify the message audit log retension settings?

Srikanth_Subra's picture

it is mentioned as 2 days.

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

patriot3w's picture

can share with us the upgrade path? Thanks. 

Srikanth_Subra's picture

from version 9. to new version 10.0

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

patriot3w's picture

the cc and scanner on the same box? maybe the setting was overwriten during the upgrade, let me test and let u know. 

Srikanth_Subra's picture

Ok..Please check and update

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

patriot3w's picture

I tested,the settings still there? did you do the upgrade on the same box ? or you did the backup and restore? tks.

Srikanth_Subra's picture

we did the upgrade in the same box only.

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

patriot3w's picture

can you try use mallog see whether can find anything or not?