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Brightmail not working for one user

Created: 05 Jul 2012 | 1 comment

Brightmail 6 on Microsoft SBS exchange 2003

Brightmail is functioning well for everyone, except one user. The same email which is flagged as spam for others will appear in the Inbox for this one user. This user is the only one using Outlook 2003 (rather than 2007). Otherwise identical.

Any idea why? Thanks

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dubz97401's picture

It may be that the user has been whitelisted as an allowed recipient in the Brightmail control center.

This document will allow you to test the effectiveness for this particular user:

http://www.symantec.com/docs/TECH83454

This document explains Spam effectiveness:

http://www.symantec.com/docs/TECH90453

Ryan