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BRM Restore error: Failed to create partition

Created: 27 Mar 2013 • Updated: 27 Mar 2013 | 7 comments

Hi all! Please help me! I have Symantec Netbackup 7.0.1 with Master Server on RHEL5.5 and Boot server on Windows 2003 x86 Ent . I'm try restore throw Bare Metal Restore Hyper-v 2012 virtual machine use Dissimilar System Restore. I'm create SRT on boot server, after this i add Symantec Netbackup Client and Update the this package. Next, I'm integrate Hype-v drivers (all exclude wsorflt.inf) and create iso image this tree. After boot hyper-v virtual machine, i'm run Automating Discovery. VM configurations is display in console in Discovered Configurations. Next I'm copy and prepare configurations for restore. After next reboot target virtual machine, i'm try restore prepared configurations, in process restore BRM restore write error 'Failed to create partition'. My questions 1) Where I'm find logs for this restore process? 2) What i'm do for resolve this error?

Operating Systems:

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mandar_khanolkar's picture

Check netbackup/logs/bmrrst/*.log genereated on your nb master server. This would give some hint.

thanks.

mandar

sstepanenko's picture

Thanks, I'm find log. )
Log
...
Restoration log end time: 2013/03/28 11:57:40
Restoration log start time: 2013/03/28 11:57:40
4 DEBUG CWinPeRestoreStrategy.cpp:step() Current step=Set Routes
4 DEBUG CWinPeRestoreStrategy.cpp:step() Current step=Discover Hardware
3 DEBUG CWinSystemAgent.cpp:discoverTimeZone() System is set to a time zone that has no DST variant.
4 DEBUG CWinSystemAgent.cpp:discover() Could not discover the time zone settings, rc=1002. This client will be restored with default time zone settings.
4 DEBUG CDiskFacadeBuilder.cpp:isLdmActive() Could not determine state of Windows Logical Disk Manager--rc(2).
4 DEBUG CDiskFacadeBuilder.cpp:isSfwActive() Could not determine state of Veritas Storage Foundation for Windows, assuming NOT active, rc=2
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Device Type=7
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Media Type=12
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Disk Name=\Device\Harddisk0
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Device Type=51
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Disk Name=\Device\CdRom0
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Device Type=7
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Media Type=12
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Disk Name=\Device\Harddisk0
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Device Type=51
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Disk Name=\Device\CdRom0
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Device Type=7
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Media Type=12
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Disk Name=\Device\Harddisk0
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Device Type=51
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Disk Name=\Device\CdRom0
4 DEBUG bmrSystem.cpp:GetBmrVersion() Failed to determine the BMR version.
4 DEBUG bmrSystem.cpp:BmrRunCommand with Callbackfunction Failed, creating process. gle=2
2 DIAG CSaveCfgFile.cpp:execute() Could not run command (powermt display dev=all) in .\CSaveCfgFile.cpp at 137--rc(1),exitCode(2).
4 DEBUG mergeconfigs.cpp:LocalMatchDisks() SCSI match, disk id=59 to 4
4 DEBUG mergeconfigs.cpp:LocalMatchDisks() SCSI match, disk id=60 to 5
4 DEBUG ddr_detect.cpp:IsDissimilarDiskRestore() Not DDR.
4 DEBUG CWinPeRestoreStrategy.cpp:step() Current step=Configure NetBackup
1 DEBUG regdbutils.cpp:DumpBmrValuesToRegistry() Value SOFTWARE\VERITAS\NetBackup\BEDS\Engine\NTFS\FilesToMoveOnRestore\FilesToProcess is not written because of a size mismatch.
3 DEBUG CWindowsRestoreStrategy.cpp:setupVssService() Exiting, VxSS Authentication is not installed. vssat.exe and/or vss.rsp did not exist.
Checking_VxSS_Credentials
4 DEBUG CWinPeRestoreStrategy.cpp:step() Current step=Start NetBackup Service
4 DEBUG CWinPeRestoreStrategy.cpp:step() Current step=Verify Backup
4 DEBUG CWinPeRestoreStrategy.cpp:step() Current step=Pre-Format External Procedure
4 DEBUG CWinPeRestoreStrategy.cpp:step() Current step=Configure Disks
1 DIAG regutils.cpp:GetRegistryString2() Could not get data from the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\BareMetal\DiskStepDescription, return code = 2
2 DEBUG CWindowsDiskRestoreStrategy.cpp:readSavedStep() Could not read the current step value, rc=2
4 DEBUG CDiskFacadeBuilder.cpp:isLdmActive() Could not determine state of Windows Logical Disk Manager--rc(2).
4 DEBUG CDiskFacadeBuilder.cpp:isSfwActive() Could not determine state of Veritas Storage Foundation for Windows, assuming NOT active, rc=2
4 DEBUG CWinPeDiskRestoreStrategy.cpp:step() Current step=Merge Configurations
4 DEBUG mergeconfigs.cpp:LocalMatchDisks() SCSI match, disk id=59 to 4
4 DEBUG mergeconfigs.cpp:LocalMatchDisks() SCSI match, disk id=60 to 5
4 DEBUG CWinPeDiskRestoreStrategy.cpp:step() Current step=Save Vendor Partition
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Device Type=7
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Media Type=12
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Disk Name=\Device\Harddisk0
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Device Type=51
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Disk Name=\Device\CdRom0
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Device Type=7
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Media Type=12
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Disk Name=\Device\Harddisk0
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Device Type=51
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Disk Name=\Device\CdRom0
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Device Type=7
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Media Type=12
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Disk Name=\Device\Harddisk0
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Device Type=51
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Disk Name=\Device\CdRom0
4 DEBUG CWinPeDiskRestoreStrategy.cpp:step() Current step=Create Disk Groups
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Device Type=7
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Media Type=12
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Disk Name=\Device\Harddisk0
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Device Type=51
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Disk Name=\Device\CdRom0
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Device Type=7
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Media Type=12
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Disk Name=\Device\Harddisk0
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Device Type=51
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Disk Name=\Device\CdRom0
1 DEBUG CWindowsVdsFacade::findVolume Failed to get IUnknown interface for the input volume ID.
1 DEBUG CWindowsVdsFacade::findVolume Failed to get IUnknown interface for the input volume ID.
1 DEBUG CWindowsVdsFacade.cpp:IsDynamic() GetPack failed, ret=-2147212265
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Device Type=7
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Media Type=12
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Disk Name=\Device\Harddisk0
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Device Type=51
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Disk Name=\Device\CdRom0
1 DEBUG CWindowsVdsFacade.cpp:getPack() Failed to get disk pack for disk ID: 8209eab6-6884-4b99-98b7-32ba8d70a1c6
4 DEBUG CWindowsLdmDiskRestoreWorker.cpp:createDiskGroups() Not clearing disk, name=\Device\CdRom0
4 DEBUG CWinPeDiskRestoreStrategy.cpp:step() Current step=Create System Volume
4 DEBUG volfind.cpp:FindFirstBootableDisk(winDisks) First Boot disk is \Device\Harddisk0, with arcName=multi(0)disk(0)rdisk(0)
2 DEBUG CWindowsVdsFacade.cpp:createBasicPartition() Processing disk \Device\Harddisk0
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Device Type=7
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Media Type=12
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Disk Name=\Device\Harddisk0
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Device Type=51
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Disk Name=\Device\CdRom0
2 DEBUG CWindowsVdsFacade.cpp:fillRegionSpec() Matched disk \Device\Harddisk0
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Device Type=7
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Media Type=12
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Disk Name=\Device\Harddisk0
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Device Type=51
4 DEBUG CWindowsVdsFacade.cpp:translateWindowsDisk() Disk Name=\Device\CdRom0
2 DEBUG CWindowsVdsFacade.cpp:createBasicPartition() Could not create partition Volume7, hr=0x80042554
2 DEBUG CWindowsVdsFacade.cpp:createBasicPartition() Could not create partition Volume7, hr=9556
2 DEBUG CWindowsVdsFacade.cpp:createBasicPartition() Could not create basic partition, rc=10004
2 DIAG CWindowsVdsFacade.cpp:createVolume() Could not create basic partition Volume7 in plat\win\CWindowsVdsFacade.cpp at 2347.
3 DEBUG CWinPeLdmDiskRestoreWorker.cpp:createSystemVolume() Could not create the system partition, rc=10004
3 DEBUG CWindowsRestoreStrategy.cpp:configureDisks() Disk configuration step failed.
Restoration log termination time: 2013/03/28 12:18:53

mandar_khanolkar's picture

I believe you have missed config discovery and initialization required for BMR dissimilar system recovery.

Hope below BMR videos would help you which describes Windows DSR of physical machine onto VMWare based virtual machine.

https://www-secure.symantec.com/connect/videos/netbackup-bmr-701-release-windows-2008-client-physical-machine-virtual-machine-restore-part1

https://www-secure.symantec.com/connect/videos/netbackup-bmr-701-release-windows-2008-client-physical-machine-virtual-machine-restore-part2

 

Thanks.

Mandar

sstepanenko's picture

I'm tried restore VM how in this manual (but use ISO media).

I'm get this error again.

Problem in set drivers?

mandar_khanolkar's picture

Take a look at this thread where I mentioned about a tech-note steps to be followed for Hyper-V recovery. Check if that solves your isssue.

http://www.symantec.com/connect/forums/no-mousekeyboard-after-inserted-bmr-bootable-disk-hyper-v

Thanks.

Mandar

sstepanenko's picture

MS site says

 0x80042554 - VDS_E_ALIGN_NOT_SECTOR_SIZE_MULTIPLE.

Problem in virtual disk driver.

 

sstepanenko's picture

I'm find workaround.

Symantec Netbackup 7.0 not working with VHDX virtual disk (maybe this problem winpe 1.1?when how i'm rebuild Symantec Boot Media on WinPE 2.0?).

Please fix this.