"broken" email halts email processing
We have had two instances in as many weeks where a "broken" email (Symantec's words) had stopped the email monitor from processing any email to create tickets. Apparently the email monitor could not bypass the broken email and by the time it was noticed that we werent getting email tickets the inbox had over 60 emails in it.
While working with Symantec Support I was told that this situation is not uncommon.
Given that our voice mails come through email as well this is potentially a huge issue for us. So I thought I'd check if anyone else has experienced this issue and how are you monitoring so that, when encountered, it is addressed in a timely manner? Any hints on what constitues a "broken" email would help too so maybe we can do something at the exchange server level?