Endpoint Protection Small Business Edition

Hi,

I recently upgraded our company from SEP 11.0.5 to SEP 12.1 - and one of our laptops is now blue screening on reboot.  

In the windows event log there is the following:  " The bugcheck was: 0x0000007f (0x00000008, 0x807c6750, 0x00000000, 0x00000000). "

The laptop is a Dell Vostro 1015.  It's got the latest bios/chipset updates from Dell, and is running windows 7 sp1 professional with all important updates applied.  

NB:  I've tried to create a technical support call - but for some reason our RTSM ID/ Support ID/ technical contact ids don't seem to work on the verify account screens. 

Cheers,

Tony S

Do you have network threat component installed?

from add/remove programs, modify sep and remove NTP

Hi Tony,

The best way to troubleshoot a BSOD, is to get the Full Memory dump to our engineers for analysis.

You might try contacting Customer Care, and see if they can figure out your entitlement for support.

http://www.symantec.com/business/support/assistance_care.jsp

Let me know how that goes for you.

Best,

Thomas