Endpoint Protection

Hi all,

We started purchasing Lenovo X1 Carbon in our organisation, Windows 7 Professional 256GB SSD, 8GB Ram.

As per the standard we install symantec endpoint protection on these machines, however it seems to be causing BSOD.

When I uninstall SEP and install a trial of Avast the blue screen disappears. 
I have attached the BSOD from 2 users.

Any help/ideas/suggestions would be appreciated.

Thanks

Attachment(s)

DMP Files.zip   185 KB 1 version

please work with the technical support team.

Is the system crashing have all the SEP components? can you install only the AV component?

Please try to install latest sep 12.1.6 client.

in SEPM 12.1.6 BSOD issue are resolved.

Blue screen appears on SEP client machines

Fix ID: 3584396

Symptom: Symantec Endpoint Protection client computer experiences a blue screen error with BugCheck 50.

Solution: Resolved an issue with a change in the SRTSP (AP) module that caused the blue screen.

Blue screen error after upgrading SEP

Fix ID: 3649959

Symptom: A blue screen occurs with BugCheck 3b on Symantec Endpoint Protection client, which points to a SymEFA component.

Solution: Fixed a performance issue which caused the blue screen.

Blue screen error with bugcheck BAD_POOL_CALLER (c2) caused by SYMTDI.SYS

Fix ID: 3525860

Symptom: You see a blue screen error due to unsynchronized access to the disconnect data block, which attempts to deliver the same disconnect twice and delete the block twice.

Solution: Changed to use interlocked exchange to access the data

Bugcheck 0x19_20 BAD_POOL_HEADER referencing Iron64.sys

Fix ID: 3570942

Symptom: In Symantec Endpoint Protection 12.1.2.1 (12.1 RU2 MP1), a blue screen error occurs in Iron64.sys with BAD_POOL_HEADER check code.

https://support.symantec.com/en_US/article.TECH230558.html

What SEP components are being installed?

Hi All,

Thanks for the quick replies.

On our install package it automatically installs Virus and Spyware Protection, Proactive Threat Protection and Network Threat Protection.

We are not given the option to only install the Anti Virus

Thanks

Have you tried with 12.1.6?

You will need to submit those dump files to Symantec for review.

Hi Brian,

No I have not tried it with SEP 12.1.6, will give that a go today and see how it goes.

Thanks for your help

Hi all,

So I tried with the SEP 12.1.6, all went fine for abut a week and then the same issue again.

I will submit the files to symantec now and see what they come back with.

Thanks

Windows Defender is disable?

If not, turn off windows defender and reinstall the sep client.

Have you opened a case with support on this?