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BSOD? NIS 13

Created: 26 Feb 2013 • Updated: 27 Feb 2013 | 2 comments
This issue has been solved. See solution.

Hi,
I have been using Norton Products for years without too many incidents, however after the 18/01/13 my desktop suddenly "Blue Screened" shutdown out of nowhere?
The only way to get system up (W7 32bit) and running was to uninstall, as machine repeatedly Blue Screened every time Norton tried to Auto fix/manually update its self.
I have since used AVG & Avast with no problems, but I want to get Norton back on to my machine,as this is my preferred internet security for which I have another licence after current one expires. Norton utilities 14 is also on system.
Could this be anything to do with recent Java/JavaScript?
I would be most grateful for any help or advice regarding this.

Kind Regards Cheezdawg

P.S. the only thing I can take from the dump files, is something referring to "Security loader driver disabled " or something along that description. Not 100% the word disabled applied to what I mentioned.
All O/C on CPU and GPU have been default/reset to stock.

Operating Systems:

Comments 2 CommentsJump to latest comment

.Brian's picture

The only way would be to open a support case and submit the full dump so it can be analysed.

You can also post on the Norton forums for better visibility:

http://community.norton.com/

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

SOLUTION
Mithun Sanghavi's picture

Hello,

In cases of BSOD, you would have to collect the Full Memory Dump files and create a Case OR contact Norton Technical Support.

It is kindly requested you to create a Thread on Norton Community:http://community.norton.com/

Hope that helps!!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.