BSOD Upon Upgrading to SEP12 - Windows 7 x86
I am new to this forum so sorry if I post this in the wrong place.
Our agency has recently upgraded several machines (right now, about 6, but more pending) that are being upgraded from SEP 11 to SEP12 by march. It is forcing all computers to reboot after a few days because people here never seem to reboot, however on the Windows 7 x86 computers (updated to around the January 2012 level with patches), all of them BSOD. We are upgrading to SEP 12.1.671.
The BSOD is as follows:
caused by: SYMTDI.sys
The rest of it goes away really quickly. I will try going into safe mode to attach a mini dump but I feel that there is not much more to know because we know what is causing the problem (Norton Internet Security Filter, apparently).
We only have basic software installed on most comptuers,
- Office 2010
- ArcGIS on some
- Lotus Notes 8
I am not sure how to continue from here as restoring them all from our backups has been cumbersome through backup exec (causing lots of registry issues). I am wondering if anyone has had this issue with SEP12 and if anyone has found a solution. Thanks.
We must use SEP12 here so an alternative is not a solution we can use.