Endpoint Protection

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  • 1.  BSOD of W2k3 R2 x64 -> SYMTDI.SYS

    Posted Nov 01, 2012 10:19 AM
      |   view attached

    Hi

    I have a Windows Server 2003 R2 x64 file server. When I deploy SEP 12.1.1101.401 (RU1 MP1) to this server and reboot it afterwards,¨the server BSODs with a error in tcpip.sys. After disconnecting all NICs from the network, the server boots up correctly. If SEP is removed, the server works correctly. The whole scenario is reproducable.

    An analysis of the minidump shows that the symtdi.sys driver creates a DRIVER_IRQL_NOT_LESS_OR_EQUAL error. I've attached the analysis to this post.

    On the same server, Backup Exec 2010 R3 is installed. Removing the NIC drivers and reinstalling them didn't help.

    Can anyone out there help me to resolve this issue??

    Kind regards from switzerland;
    martin

     

    Attachment(s)

    txt
    BSOD.txt   7 KB 1 version


  • 2.  RE: BSOD of W2k3 R2 x64 -> SYMTDI.SYS

    Posted Nov 01, 2012 10:22 AM

    HI,

    try this may be help

    Blue screen (BugCheck D1) when Symantec Endpoint Protection (SEP) 12.1 is installed on a Windows 2008 64-bit Small Business Server

    http://www.symantec.com/business/support/index?page=content&id=TECH191141



  • 3.  RE: BSOD of W2k3 R2 x64 -> SYMTDI.SYS

    Posted Nov 01, 2012 10:27 AM

    There are a few cases of this occuring with the Firewall component of SEP on Windows machines.

    Do you know what the NIC model is?

    Possibly a newer version of the driver might help. 

    If it is a Broadcom or Intl chip, try loading the latest drivers and not ones provided by the MB manufacturer but rather from the chipset manufacturer.



  • 4.  RE: BSOD of W2k3 R2 x64 -> SYMTDI.SYS

    Posted Nov 01, 2012 10:30 AM

    No. My Server is running Windows Server 2003, not 2008. So the fix doesn't apply to my system.



  • 5.  RE: BSOD of W2k3 R2 x64 -> SYMTDI.SYS

    Posted Nov 01, 2012 10:33 AM

    its a HP NC373i networks card. I've already removed the nic drivers, rebooted, and reinstalled them again. Doesn't help.



  • 6.  RE: BSOD of W2k3 R2 x64 -> SYMTDI.SYS

    Posted Nov 01, 2012 10:34 AM

    What components do you have installed?

    Start with only installing the AV component.



  • 7.  RE: BSOD of W2k3 R2 x64 -> SYMTDI.SYS

    Posted Nov 01, 2012 10:37 AM

    only AV is installed.. :-(



  • 8.  RE: BSOD of W2k3 R2 x64 -> SYMTDI.SYS

    Posted Nov 01, 2012 10:43 AM

    BSOD's  you will need  COMPLETE memory dump and then open a case with support to provide this dump for review. Below is documentation on how to configure this dump.

    http://www.symantec.com/docs/TECH104660



  • 9.  RE: BSOD of W2k3 R2 x64 -> SYMTDI.SYS

    Posted Nov 01, 2012 10:48 AM

    Your best bet is a call to support with the full dump available.



  • 10.  RE: BSOD of W2k3 R2 x64 -> SYMTDI.SYS

    Posted Nov 02, 2012 01:59 AM

     

    Phone numbers to contact Tech Support:-

     

    Regional Support Telephone Numbers:
    United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    United Kingdom: +44 (0) 870 606 6000

    India: Toll-Free 000 800 4401 456 directly

    IDD call: +61 2 8220 7111

     

    Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

     

    Customer Care Contact Numbers for Licensing Issues:-

    http://www.symantec.com/support/assistance_care.jsp

     

     

    How to create a new case in MySupport

    http://www.symantec.com/business/support/index?page=content&id=TECH58873