Ok thank you, but I need another question answered not related to this query, can you perhaps answer it for me Colin?

All my machines suddenly do not want to perform incremental backups of Outlook. this includes Windows XP and Windows Vista machines. I have recently installed Service pack 4 and 3 other patches for Backup Exec. Any idea why this would happen?

its not supported .tired and tested

@RahulG:  it is tried and tested or Symantec got tired of testing.. ?

Regards,
tech29

My other machines with Windows XP and Windows Vista are not doing incremental backups of Outlook PST files. I realise that Windows 7 is not support under BU exec 12, but why do I have the same symptoms on Windows XP and Windows Vista?

HI Double D,

May i have the exact error message you get?

Regards,
tech29

HI Double D,

May i have the exact error message you get?

Regards,
tech29

I am not getting error messages. The agent just copies the entire PST file (in some cases more than and well over 1GB in size) instead of message level increments.

if your 12.0 server was originally an upgrade from 10D there rarely seen condition where the registry keys in the DLO database get stuck with legacy Veritas instead of Symantec values - if it is this you will need to contact support with a formal case for assistence. - note this is only an issue if you were originally running DLO 9.x or 10.x it will not happen if you started with 12.0

I started with 12.0. I didn't upgrade.

OK so that just confirmed you don't have the rare issue that we are aware of - you can log/debug the DLO CLient on one of the menus in the client (as long as your DLO profile lets end users open the client) - might be worth turning this on with Outlook closed and then open Outlook and make a change to a PST to see if it captures anything - however other than that you may need to receive formal support and open a support case.