Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

BUE 12.5 job paused

Created: 20 May 2013 | 2 comments

Encountered where I couldn't get a job un-paused. Followed all suggestions I could find on this site and the web with no joy.

Decided to try to just run repair using the CD I orginally install with and get a "msi is not a valid installation package"

Decided to just do a re-install and I get "Symantec Bacupexec version 12.5.2213 is installed on this computer. A version of Backup Exec later than or equal to 10.1 is required to upgrade."

Tried to uninstall and that fails also.

Okay fine, bought Backup_Exec_2012_14.0_SP1 figuring I probably should update anyhow, but then when I try to install it I get to the point of selecting location for database and get "The install failed with an unexpected error:value cannot be null. Parameter name:path"


Operating Systems:

Comments 2 CommentsJump to latest comment

lmosla's picture

Hi Warsawtech,  It sounds like you may have some database corruption.  I recommend calling into support for this.

CraigV's picture

...did you try a comprehensive repair of the BEDB using the TN below?


Alternative ways to access Backup Exec Technical Support: