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BUE 12.5 job paused

Created: 20 May 2013 | 2 comments

Encountered where I couldn't get a job un-paused. Followed all suggestions I could find on this site and the web with no joy.

Decided to try to just run repair using the CD I orginally install with and get a "msi is not a valid installation package"

Decided to just do a re-install and I get "Symantec Bacupexec version 12.5.2213 is installed on this computer. A version of Backup Exec later than or equal to 10.1 is required to upgrade."

Tried to uninstall and that fails also.

Okay fine, bought Backup_Exec_2012_14.0_SP1 figuring I probably should update anyhow, but then when I try to install it I get to the point of selecting location for database and get "The install failed with an unexpected error:value cannot be null. Parameter name:path"

Help????

Operating Systems:

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lmosla's picture

Hi Warsawtech,  It sounds like you may have some database corruption.  I recommend calling into support for this.

CraigV's picture

...did you try a comprehensive repair of the BEDB using the TN below?

http://www.symantec.com/business/support/index?pag...

THanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...