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New in the Rewards Catalog: Vouchers for "Symantec Technical Specialist" and "Symantec Certified Specialist" exams.

BUG: Profile/Personal Information not saving between logins

Updated: 21 May 2010 | 14 comments
Andy Welburn's picture
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This issue has been solved. See solution.

Is it just me, or has anyone else noticed that the Personal Information in the Profile does not carry over through logins?

First noticed this last week in the Rewards section:
untitled.JPG

These entries were complete before. So filled them in again.

After having logged in again on another PC I was faced with the same issue. And again this morning.

As a test I then logged out & back in (same PC this time) ...... same issue.

So is it just me or is there an issue?

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Kevin M.'s picture
15
Mar
2010
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We'll look into it

Thanks for the heads up Andy.

We'll look into the issue and let you know what's up.

Kevin

Vikram Kumar-SAV to SEP's picture
15
Mar
2010
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 Yes..I noticied this last

 Yes..I noticied this last week itself.Had to fill everything again..Everything from Profile- Personal Information was WIped out..I had to fill everything again..

After reading this post I again checked the reward page and to my surprise its again gone.

Kevin M.'s picture
15
Mar
2010
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Resolved

This issue has now been resolved.

Sorry about the inconvenience.

Kevin

Andy Welburn's picture
15
Mar
2010
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Cheers Kevin.

Confirmed ok this end!:)

Regards Andy

"It's not too late to panic ..."

riva11's picture
16
Mar
2010
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Solved

Thanks Kevin, in any case I had filled these fields again. Now it works.

 

Regards,

Paolo

Andy Welburn's picture
19
Mar
2010
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This is different but related!

Don't think it happened when the above was fixed, but now I am getting the following informational message about having updated my settings every time I create a new post/reply:

- I presume this is not intentional?

Regards Andy

"It's not too late to panic ..."

Kevin M.'s picture
19
Mar
2010
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Working on a fix

Thanks guys,

We're working on a fix.

Kevin

riva11's picture
19
Mar
2010
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Same message

Same message "You have updated your setting in Symantec Connect".

For my side, no updates or changes on personal settings.

riva11's picture
19
Mar
2010
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Empty fields..

The only difference is on the Profile - Personal Information, all fields are empty.

For sure were something in these fields.

Andy Welburn's picture
19
Mar
2010
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If you mean the sections like

Symantec Products in Use and Symantec Products You Know Best then these 'disappeared' with Shipping Address etc with the previous bug.

Regards Andy

"It's not too late to panic ..."

Andy Welburn's picture
19
Mar
2010
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Update

to the You have updated your setting in Symantec Connect "issue"

Have just noticed that this message also appears every time you vote on a post (hence the two messages in my earlier post) & then go back to the main forum page.

Regards Andy

"It's not too late to panic ..."

Vikram Kumar-SAV to SEP's picture
19
Mar
2010
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Kevin M.'s picture
22
Mar
2010
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Resolved: You have updated your setting in Symantec Connect

This issue has now been resolved.

Kevin

riva11's picture
22
Mar
2010
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Thanks Kevin Regards, Paolo

Thanks Kevin :)

Regards,
Paolo