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BUG REPORT: AexSVC fails during start up

Updated: 22 May 2010 | 10 comments
ansis.developer's picture
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I am trying to install Altiris Server Management Suite, but installation always fails with a critical error: "A critical error occured: Failed while stopping service: AeXSvc Configuration failed while attempting: Restarting services..."

I have tracked it down to be an issue, with "Altiris Service" which remains in "Starting" state forever - it does not start and it also can't be stopped gracefully.

I am installing Altiris SMS v7.0.9 using Symantec Installation Manager.
OS is Windows 2003 Server 32-bits; In "Add/Remove programms" I see 3 versions of .NET frameworks - 2.0; 3.0 and 3.5;

In my opinion this issue is not as much related with Installation Manager, but rather with the "Altiris Service" which does not start up on system-boot.

Here is the relevant Log, which is generated, when I try to start "Altiris service" manually from Services:

Log File Name: C:\Program Files\Altiris\Altiris Agent\Logs\Agent.log
Priority: 4
Date: 6/10/2009 12:50:28 AM
Tick Count: 86973431
Host Name: ALTIRIS-CMS
Process: aexnsagent.exe (1156)
Thread ID: 3260
Module: AgentScheduler.dll
Source: ScheduleEngine
Description: A monitored event has occurred, check all schedules

Log File Name: C:\Program Files\Altiris\Altiris Agent\Logs\Agent.log
Priority: 4
Date: 6/10/2009 12:49:28 AM
Tick Count: 86913414
Host Name: ALTIRIS-CMS
Process: aexnsagent.exe (1156)
Thread ID: 3260
Module: AgentScheduler.dll
Source: ScheduleEngine
Description: A monitored event has occurred, check all schedules

Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
Priority: 4
Date: 6/10/2009 12:48:45 AM
Tick Count: 86870573
Host Name: ALTIRIS-CMS
Process: AeXSvc (1700)
Thread ID: 18
Module: AeXSVC.exe
Source: Altiris.NS.NSMailQueue.MailQueueThreadProc
Description: NS Mail queue has been paused.

Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
Priority: 4
Date: 6/10/2009 12:48:31 AM
Tick Count: 86855862
Host Name: ALTIRIS-CMS
Process: AeXSvc (1700)
Thread ID: 12
Module: AeXSVC.exe
Source: Altiris.NS.ItemTaskManagement.ItemTaskManagerService.RestartTasks
Description: ItemTaskManager: Reseting tasks

Log File Name: C:\Program Files\Altiris\Altiris Agent\Logs\Agent.log
Priority: 4
Date: 6/10/2009 12:48:28 AM
Tick Count: 86853408
Host Name: ALTIRIS-CMS
Process: aexnsagent.exe (1156)
Thread ID: 3260
Module: AgentScheduler.dll
Source: ScheduleEngine
Description: A monitored event has occurred, check all schedules

Log File Name: C:\Program Files\Altiris\Altiris Agent\Logs\Agent.log
Priority: 4
Date: 6/10/2009 12:48:28 AM
Tick Count: 86853408
Host Name: ALTIRIS-CMS
Process: aexnsagent.exe (1156)
Thread ID: 3260
Module: AgentScheduler.dll
Source: ScheduleEngine
Description: A monitored event has occurred, check all schedules

Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
Priority: 4
Date: 6/10/2009 12:48:26 AM
Tick Count: 86850975
Host Name: ALTIRIS-CMS
Process: AeXSvc (1700)
Thread ID: 11
Module: AeXSVC.exe
Source: Altiris.NS.TaskManagement.TaskManagerService.RestartTasks
Description: TaskManager: Finding tasks which need to be restarted...

Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
Priority: 4
Date: 6/10/2009 12:48:26 AM
Tick Count: 86850774
Host Name: ALTIRIS-CMS
Process: AeXSvc (1700)
Thread ID: 11
Module: AeXSVC.exe
Source: Altiris.NS.TaskManagement.TaskManagerService.RestartTasks
Description: TaskManager: Stopping all

Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
Priority: 4
Date: 6/10/2009 12:48:25 AM
Tick Count: 86850474
Host Name: ALTIRIS-CMS
Process: AeXSvc (1700)
Thread ID: 11
Module: AeXSVC.exe
Source: Altiris.NS.TaskManagement.TaskManagerService
Description: Found database version=7.0.4739

Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
Priority: 4
Date: 6/10/2009 12:48:19 AM
Tick Count: 86844285
Host Name: ALTIRIS-CMS
Process: AeXSvc (1700)
Thread ID: 28
Module: AeXSVC.exe
Source: Altiris.NS.Server.GroupMessaging_Trace
Description: [AeXSVC.exe:AeXSVC.exe] CPU usage performance counter initialized.

Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
Priority: 4
Date: 6/10/2009 12:48:15 AM
Tick Count: 86840570
Host Name: ALTIRIS-CMS
Process: AeXSvc (1700)
Thread ID: 5
Module: AeXSVC.exe
Source: NSMailQueue
Description: NS Mail Queue started

Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
Priority: 4
Date: 6/10/2009 12:48:15 AM
Tick Count: 86840560
Host Name: ALTIRIS-CMS
Process: AeXSvc (1700)
Thread ID: 5
Module: AeXSVC.exe
Source: Altiris.NS.NSMailQueue.LoadMailQueueSettings
Description: Loading NS Mail Queue Settings

Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
Priority: 4
Date: 6/10/2009 12:48:15 AM
Tick Count: 86840129
Host Name: ALTIRIS-CMS
Process: AeXSvc (1700)
Thread ID: 15
Module: AeXSVC.exe
Source: Altiris.NS.ClientMessaging.ClientEvtQueueWatcher.LogEventQueueStatusThreadProc
Description: NS client messaging event queue watcher thread has started. Update event queue status every 180 secs.

Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
Priority: 4
Date: 6/10/2009 12:48:15 AM
Tick Count: 86840109
Host Name: ALTIRIS-CMS
Process: AeXSvc (1700)
Thread ID: 11
Module: AeXSVC.exe
Source: Altiris.NS.TaskManagement.TaskManagerService
Description: Wait for the database to be ready and restart any outstanding tasks...

Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
Priority: 4
Date: 6/10/2009 12:48:15 AM
Tick Count: 86840039
Host Name: ALTIRIS-CMS
Process: AeXSvc (1700)
Thread ID: 12
Module: AeXSVC.exe
Source: Altiris.NS.ItemTaskManagement.ItemTaskManagerService
Description: Wait for the database to be ready and restart any outstanding tasks...

Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
Priority: 4
Date: 6/10/2009 12:48:14 AM
Tick Count: 86839077
Host Name: ALTIRIS-CMS
Process: AeXSvc (1700)
Thread ID: 5
Module: AeXSVC.exe
Source: Altiris.NS.AeXService.OnStart
Description: AeXSvc OnStart

I am hopefully looking forward from Symantec to solve this issue!
Thanks

Comments

luke.s's picture
29
Jun
2009
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Hello ansis I have the

Hello ansis

I have the similar issue with CMS 7 installation... I'm trying to solve too.

Best regards,

If the suggestion has helped to solve your problem, please mark the post as a solution.

Fábio Sanches
Altiris Consultant

ansis.developer's picture
30
Jun
2009
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Thank you for notifying. As

Thank you for notifying.

As far as I know also others are encountering the same issue.

Brian.H's picture
01
Jul
2009
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Same Issue

I'm am having the Identical issue but only installing Altiris Server Management Suite on a windows 2k3 virtual server.

jharings's picture
10
Jul
2009
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You are going to want to check the following

If .net 3.5 SP1 is installed, it will cause issues, and is not supported. See Altiris KB46492

Jim Harings
HP Enterprise Services
1st Rule of Connect Club: Mark the post that helped you the most as a 'solution'. 2nd Rule of Connect Club:You must talk about Connect club.

ansis.developer's picture
21
Jul
2009
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jharings! Installation failed

jharings!

Installation failed also without .NET SP1(I made fresh WIndows 2003 installation without .NET SP1).

It has to do something with TCP port 50121 which does not have a listening socket. Probably this service does not start up.

I see, that you are quite familiar with CMS, so maybe you could tell which process should own this listening socket? After that, I will try to look why it is not listening in.

Sai's picture
15
Jul
2009
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Same issue with CMS 7 on a Windows 2003 VM

I am having the same issue with my installation of CMS 7 on a Windows 2003 VM.

I have attempt to reinstall CMS 7 3 times and encountered the same error each time with a different message.

I do not have .Net 3.5 SP1 installed. I have .Net 3.5

KSchroeder's picture
18
Aug
2009
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Sai, Try installing only the

Sai,
Try installing only the Symantec Management Platform first, then add on CMS/SMS.  Also ensure that SIM is up to date; there was an update recently released for it in the last several weeks.

Thanks,
Kyle
Symantec Trusted Advisor

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djkiff's picture
20
Aug
2009
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Install the NS7 core first.

I concure with KSchroeder.  I have installed both SMS 7 and CMS 7 many times for my clients and I always install the Symantec Management Platform and any of its hot fixes first.  I also reboot, if time permits, then run the SIM again and install the chosen suite.
It may also error out during the suite install, but if you just run the install again it will catch the other items it missed.

David Kiff - AAC, MCSE

yabru's picture
28
Sep
2009
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***bump*** I'm running

***bump***

I'm running Symantec Platform Manager 7 SP 2 and also get the same error above.
Running on Vmware - Server 2003 - Dot Net 3.5

Am getting this in two seperate installations on two seperate Solutions. In this case i'm installing Service Desk from a offline install package...

Altiris Service either fails to restart or simply start...

Regards Steve

yabru's picture
28
Sep
2009
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I figured this out...just

I figured this out...just need to ensure a valid Application ID account is used with either local admin rights or Domain Admin rights.

The services restart as required if this is set.

steve