Building custom reports on SQL
We want to build custom reports for Helpdesk Solution 6.5 on SQL. So, we need to build queries to extract the relevant info that we want to display on reports. Our Database Administrator ask me for documentation about the Database structure for Helpdesk Solution 6.5. She want to have the Entity-Relationships Model, description for all the relevant fileds in tables, and all information that she can use to driver the query building process.