CA - Random Caputre Question
I was wondering if there was a way to change the way CA caputres emails.
Here is our problem.
I send an email to a distrubition list which has 20+ employees in our department and a couple outside clients are on the email as well. This email is now marked as external outbound.
My manager reviews all the 20 internal employees on the email and now has the same 20 emails to review. I'm having a hard time to understand why this email will go to their ques since they
- did not send the email
- email did not come from outside in
The email should only be review by my reviewer since I was the author.Right ?
Our current config
- The 20 employees are mapped as an exception to the same reviewer. (The department has more then 20+ emoployees with differnt reviewers)
- ver. CA 9.02
- Random capure, Statistical