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Calendar Archiving - Display Date in AE

Created: 16 Aug 2013 • Updated: 16 Aug 2013 | 2 comments
E-MC2's picture
This issue has been solved. See solution.

Good morning all, 

With the view of extending the message class (IPM.Appointment) range that Enterprise Vault archives, a pilot group of 6 users were targeted for calendar archiving. Since then 2 out of the 6 users have encounter issues, whereby, Archive Explorer displays the date the item was archived (Archived Date), rather than the sent date (Modified Date). With this in mind, another pilot group of approximately 30 users have subsequently been targeted too, and they have not experienced this issue. Moreover, after liaising with one of my  senior colleagues they advised me that this issue is a known by Symantec and that there is nothing that can be done to resolve it. In order to support this claim, could someone please point me to a Tech Article or something so that I can get more information about it?

Operating Systems:

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Ben Watts's picture

Hi E-MC2,

I have seen this issue with problematic emails missing the PR_MESSAGE_DELIEVERY_TIME from the actual item itself or having issues with those properties, here is a technote to explain a little more about the properties and EV  -  http://www.symantec.com/docs/TECH198491

Follow the below steps to check out the problematic items to see if we are missing that attribute on those items but it is ok on others. These items MUST be the original items so that the properties have NOT been altered by EV.

  1. Download Outlook Spy and install on a client machine with Outlook: http://www.dimastr.com/outspy/
  2. Open Outlook and select one of the calendar items, then click on 'Imessage' Outlook Spy toolbar button
  3. Find the properties mentioned in the above Symantec technote and check the values compared to a 'working' calendar item, you should find the reason from that point

Hope the above helps?

SOLUTION
E-MC2's picture

Hi Ben, 

Thank you very much for your prompt and detailed explanation. 

E-MC2