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Can any log prove that these clients are getting update from external or internal GUP

Created: 25 Aug 2011 | 9 comments
M Thangavelan's picture
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SEP clients directly contacting liveupdate.symantecliveupdate.com. SEP clients configured to get updates from GUP machine. I've heard by default SEP will contact liveupdate website (Correct me if i'm wrong)

Can any log  prove that these clients are getting update from external or internal GUP

Any method can stop these clients from downloading from liveupdate.symantecliveupdate.com

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Brian81's picture
25
Aug
2011
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You can look in the system

You can look in the system log on the client. It will say "Downloaded content from GUP"

Or you can turn on sylink logging. You should see contact between the client and GUP.

It depends on your policy settings. You can set them to only talk to LU or internal only.

James-x's picture
25
Aug
2011
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Link to KB article which

Link to KB article which explains how to turn on Sylink debugging:

If you use Sylink debugging to confirm that the SEP client is downloading definitions from the GUP, I find it easiest to search the log for the port you configured the GUP to operate on. For example, if you have the GUP run on the default port of 2967, then you should search the log for 2967. I find it helpful to actually search for :2967 rather than just 2967 since that is how a port is specified in a HTTP url.
 
James

The Symantec Endpoint Protection Knowledgebase

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Ian_C.'s picture
28
Aug
2011
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Any method can stop these

Any method can stop these clients from downloading from liveupdate.symantecliveupdate.com

To stop clients from connecting out onto the internet and downloading content from liveupdate.symantecliveupdate.com you need to change your LiveUpdate policy for clients internal to the network. It would look somewhat like the next screenshot. Remember that clients external to your network would benefit from still downloading updates directly from Symantec.

In the following screenshot, the options with stars only help minimise the connections out onto the internet, the do not prevent them. We cut our daily download of 6GB by 300+ clients down to 500MB by making sure that the 'Use the default Symantec LiveUpdate server' option is NOT checked as per the red no go circle.

For the logging, James-x answer is correct. You need to enable Sylink log debugging (unfortunately, per client)

M Thangavelan's picture
26
Aug
2011
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I checked sylink log. I don't

I checked sylink log. I don't see the port number 2967 but i can see the IP address of my SEPM server.

I check system log i couldn't find "Downloaded content from GUP"

James-x's picture
26
Aug
2011
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How long did you leave the

How long did you leave the logging enabled? The client will only download content (at a maximum) three times a day. If you only left logging enabled an hour or two, it is possible the SEP client didn't actually download any new content during that time.

I suggest leaving the logging enabled for a day and then coming back to review it.

James

The Symantec Endpoint Protection Knowledgebase

Please remember to mark the post which resolved your issue as the solution!

M Thangavelan's picture
26
Aug
2011
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Policy configured to get

Policy configured to get updates only from GUP. I don't have that option selected "use a liveupdate server".

Only "use the default management server" is selected.

Ian_C.'s picture
28
Aug
2011
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Updated graphic

Hi.

I've updated the screenshot above & numbered the stars for easier reference.

  1. If star 1 has no check box, then clients will not download updates from the SEPM server. They will still communicate with SEPM server for heartbeat and policies.
  2. Star 2 for the internal LiveUpdate server affect 3 & 4. If this is not checked, then clients should not contact the Symantec LiveUpdate server.
  3. Star 3 has no effect if 2 has no check mark.
  4. Star 4 has no effect if 2 has no check mark.
  5. Star 5 must be check for your purposes with computernames / IP addresses defined in the button on the right. If Star 5 is checked and star 1 & 2 are not, clients will only get updates from GUP on the default port 2967. If GUPs are not defined correctly or clients can't contact the GUP, the clients will no update.

I hope that clarifies my comments from above.

 

Or, to put it another way, you can check every box & select the radio button next to star 3. Do not select the radio button in the red circle. This will solve question two of yours.

Others have already talked about the SYLINK.LOG to solve your question #1.

AllyBoy's picture
26
Aug
2011
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"use the default management

"use the default management server :" << THis mean that client is meant to download updates from the SEPM .

 

Incase you have configured a GUP and marked this option when the client check into the SEPM , the SEPM informs the clients to dowload updates from the GUP .

 

 

As a suggestion you can also use SEP Content Distribution Monitor (for GUP health-checking)

 

REFRENCE :https://www-secure.symantec.com/connect/downloads/new-sep-content-distribution-monitor-gup-health-checking

 

Please mark thums up if this is helpful or mark resolved if this was helpful

Don't forget to mark your thread as 'solved'  or vote with the answer that best helped you!
 

Jamit's picture
28
Aug
2011
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You could have a look at the

You could have a look at the Client  log C:\Documents and Settings\All Users\Application Data\Symantec\\Log. (open in notepad). It  have an entry like this; <date time(GMT)> Progress Update: TRYING_HOST: : "Central Live Update Server  <address of server it is trying to retrieve Updates from>" This will show you the  server address that it is trying to  to internal or external.

Also you could look at C:\Documents and Settings\All Users\Application Data\Symantec\\Settings. (open in Notepad). look for the entries marked as

HOSTS\0\ACCESS=<Server Path>

HOSTS\0\ACCESS2=<Server Path>

The <Server Path> should be you internal servers. They may look like this if they are going to the Symantec LU servers;

HOSTS\0\ACCESS=liveupdate.symantecliveupdate.com

You could have corrupted Client setting. It appears if your clients have corrupted setting they will revert to a  setting from this file C:\Program Files\Symantec\LiveUpdate\Settings.Default.LiveUpdate .

I have had this happen to us as posted in the below link. Mick2009 post a work around for the problem.

https://www-secure.symantec.com/connect/forums/liv...

As for stopping it if you run a proxy server you could block client from connecting to symantec liveupdate anonymously.