Yes - it would be nice if you didn't have to change your business processes because of the tool that is supposed to help you find and fix broken business processes...
Ideally, we could get a solution that would allow to either
1. Exclude incidents from being created when the printer name is PDF Factory Pro, or any other printer name for that matter
or
2. Allow us to automatically close those incidents so that our teams that review incidents wouldn't have to review and respond to them.