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Can I Upgrade from Sep 11 MR4MP2 to SEP 11RUmp1

  • 1.  Can I Upgrade from Sep 11 MR4MP2 to SEP 11RUmp1

    Posted Feb 23, 2011 10:06 AM

    Hi

    Can I Upgrade from Sep 11 MR4MP2 to SEP 11RU6MP1. Is direct upgrade possible. my sepm is now 11Ru6 mp1 and some clients are still running sep11 mr4mp2.



  • 2.  RE: Can I Upgrade from Sep 11 MR4MP2 to SEP 11RUmp1

    Broadcom Employee
    Posted Feb 23, 2011 10:11 AM

    Hi,

    You cannot upgrade from Sep 11 MR4MP2 to Sep 11RU6MP1.

    You will have to upgrade to RU6a first then to MP1.

    Direct upgrade to RU6MP1 is not recommended nor supported.



  • 3.  RE: Can I Upgrade from Sep 11 MR4MP2 to SEP 11RUmp1

    Trusted Advisor
    Posted Feb 23, 2011 10:12 AM

    Hi

    As long as you take your SEPM and do a step upgrade to get it up to RU6 MP1. MR4 > MR5 > RU6a > RU6 MP1. Once that is done you can take your client machines directly upgraded from MR4 directly to RU6 MP1.



  • 4.  RE: Can I Upgrade from Sep 11 MR4MP2 to SEP 11RUmp1

    Posted Feb 23, 2011 10:17 AM

    check this discussion from powel before any upgrade.

    https://www-secure.symantec.com/connect/forums/sepm-6



  • 5.  RE: Can I Upgrade from Sep 11 MR4MP2 to SEP 11RUmp1

    Posted Feb 23, 2011 10:19 AM

    My Sepm Upgraded from MR4 MP2 to Mr5 Mp2 then 11.0.6100.7****



  • 6.  RE: Can I Upgrade from Sep 11 MR4MP2 to SEP 11RUmp1

    Posted Feb 23, 2011 10:24 AM

    even if that path is not followed, every thing wil work fine for few days :)



  • 7.  RE: Can I Upgrade from Sep 11 MR4MP2 to SEP 11RUmp1

    Posted Feb 23, 2011 10:26 AM

    so how should I upgrade sep 11mr4 mp2 clients now. should i first upgrade these to mr5mp2 and then ru6mp1 ?



  • 8.  RE: Can I Upgrade from Sep 11 MR4MP2 to SEP 11RUmp1

    Broadcom Employee
    Posted Feb 23, 2011 10:29 AM

    Hi,

    Recently we have seen, customer upgraded from 11.0.5 to 11.0.6 MP1 fortunately everything was working fine.

    But when he upgraded from 11.0.6 MP1 to 11.0.6 MP2, database got crashed, he had to follow database recovery.

    Upgrade path would be: RU4/RU4MP2 ---> RU6 or RU6a ---> RU6MP1



  • 9.  RE: Can I Upgrade from Sep 11 MR4MP2 to SEP 11RUmp1

    Trusted Advisor
    Posted Feb 23, 2011 10:30 AM

    Well we've just upgraded over 12000 clients all working fine using the step upgrade on the SEPM and then took the clients that were on various MR4 and MR5 straight to RU6 MP1 after talking to symantec directly. We've had no issues with the clients doing it this way.



  • 10.  RE: Can I Upgrade from Sep 11 MR4MP2 to SEP 11RUmp1

    Posted Feb 23, 2011 10:30 AM

     

    Q: I have RU5 clients and I have just upgraded my console to RU6a and then to RU6 MP2. Can I upgrade my clients directly to RU6 MP2 or do I need to go through RU6a just like for SEPM?

    A: Just like with SEPM, the correct migration patch is RU 4 to ->RU5 - RU6a - RU6 MP1/2. You can go ahead and upgrade your clients from RU5 directly to RU6 MP1 or RU6 MP2 as the likelihood that the migration will go wrong is much less than for SEPM but direct migration to RU6 MP1/2 is not supported.



  • 11.  RE: Can I Upgrade from Sep 11 MR4MP2 to SEP 11RUmp1

    Posted Feb 23, 2011 10:36 AM

    Thanks for all your quick response.

    I have upgraded mr5mp2 clients which is sucessfull but my mr4mp2 clients are not gettting upgraded.



  • 12.  RE: Can I Upgrade from Sep 11 MR4MP2 to SEP 11RUmp1

    Posted Feb 23, 2011 10:39 AM

    Thanks for your reply.

    So it is possible to directly upgrade mr4mp2 clients to ru6mp1,



  • 13.  RE: Can I Upgrade from Sep 11 MR4MP2 to SEP 11RUmp1

    Posted Feb 23, 2011 11:27 AM

    This is only partially true... it depends on what you're upgrading.

    The SEP client can migrate from any version to any other higher version. 

    The SEPM, however, has restrictions on what upgrade path can be used. If you check the documentation that comes in the RU6MP1 installation guide, you'll find it specifies it requires a previous version of 11.0.6005 (RU6a) for migration.



  • 14.  RE: Can I Upgrade from Sep 11 MR4MP2 to SEP 11RUmp1

    Posted Feb 23, 2011 11:29 AM

    You do not need to go from MR4 > RU5 if you're moving on to RU6a. Read the documentation for RU6a and you will find it lists all previous versions of SEP as compatible versions. In other words, you can do MR-Anything to RU6a.



  • 15.  RE: Can I Upgrade from Sep 11 MR4MP2 to SEP 11RUmp1

    Posted Feb 23, 2011 11:30 AM

    This is not a supported migration path. Glad it worked for you, but please don't encourage others to do the same.



  • 16.  RE: Can I Upgrade from Sep 11 MR4MP2 to SEP 11RUmp1

    Posted Feb 23, 2011 11:32 AM

    You've clearly noted earlier in the thread that you used an unsupported migration path. The only other recommendation is to uninstall and re-install (the SEPM).



  • 17.  RE: Can I Upgrade from Sep 11 MR4MP2 to SEP 11RUmp1
    Best Answer

    Posted Feb 23, 2011 11:32 AM

    You can think about upgrading directly to RU6 MP2, however you still have to take into account a sub-phase migration step with RU6/a. More more information please look at the following KB:

     

    Migrating to Symantec Endpoint Protection 11.0.6200 (RU6 MP2)
    http://www.symantec.com/business/support/index?page=content&id=TECH145428



  • 18.  RE: Can I Upgrade from Sep 11 MR4MP2 to SEP 11RUmp1

    Posted Feb 23, 2011 11:33 AM

    Yes. Clients can migrate from any version to any newer version.



  • 19.  RE: Can I Upgrade from Sep 11 MR4MP2 to SEP 11RUmp1

    Posted Feb 23, 2011 11:36 AM

    Please link to the documentation you have that shows clients must follow the same migration path as the SEPM.

    To be clear: Client migration is fully supported from any version to any newer version. SEPM migration is not so flexible.



  • 20.  RE: Can I Upgrade from Sep 11 MR4MP2 to SEP 11RUmp1

    Posted Feb 24, 2011 10:03 PM

    I tried directly upgrade to ru6mp2 from mr4mp2 and it was sucessfull but on some vista clients the gateway ip is removed automaticaly. we use static ips on systems. what could be the problem ?



  • 21.  RE: Can I Upgrade from Sep 11 MR4MP2 to SEP 11RUmp1

    Broadcom Employee
    Posted Feb 24, 2011 10:40 PM

    not heard of.

    is there location configured for the machine?



  • 22.  RE: Can I Upgrade from Sep 11 MR4MP2 to SEP 11RUmp1

    Posted Feb 25, 2011 10:19 AM

    can you link to the Symantec documentation that CLEARLY states that clients can be migrated from any previous version to any new version, including 11.06MP1 & MP2?  This has been discussed numerous times in the forums and the answers vary daily.  It doesn't even appear that Symantec employees know for sure.  

    we are currently migrating to MP2 and even though the SEPM was a fresh install of 6a, then upgraded to MP1, then MP2; we are upgrading 11.05 clients to 6a before upgrading to MP2 because of the above issue.



  • 23.  RE: Can I Upgrade from Sep 11 MR4MP2 to SEP 11RUmp1

    Posted Feb 25, 2011 10:44 AM

    No location configured. this happened to only 5 machines running vista.



  • 24.  RE: Can I Upgrade from Sep 11 MR4MP2 to SEP 11RUmp1

    Posted Feb 25, 2011 12:29 PM

    Interestingly enough, we don't have any such documentation. After spending some time combing our knowledge base and talking with some others around the office, I've discovered the official stance from Dev has always been to follow the same migration path for SEPM and clients. This is interesting to me because as a member of our support team, I've always been told and always tell customers it's okay to skip to the latest version on the clients. In the end, it ends up being a matter of Dev sticking to 'letter of the law' and support going with what is easiest (and still works just fine). In practice, I've never heard of or dealt with a situation where clients didn't migrate properly to an MP build directly. I've also seen a number of cases where SEPM databases have been corrupted because the migration path wasn't followed.

    So it's an interesting scenario... we have two equally valid stances being thrown around: one because it's the way it was developed (and QA'd) and one that is a shortcut that always works. I guess if it really got ugly we'd have to go with Dev's stance... but until that happens, we (Support) will continue to preach the shortcut.

    As for the post about having to go from MR4 > MR5 > RU6a > RU6MP1/2, here's the proof that you can at least skip MR5...

     

    Migrating to Symantec Endpoint Protection 11.0.6005 (RU6a)
    http://www.symantec.com/docs/TECH131653
     - Note the "Migration Paths" section. It lists all the builds that you can migrate from and all 3 of the MR4 builds are listed.


  • 25.  RE: Can I Upgrade from Sep 11 MR4MP2 to SEP 11RUmp1

    Posted Feb 25, 2011 03:40 PM

    Thanks for checking.  I guess until I see it in writing, I'll continue to upgrade clients to 11.06a before moving to MP1 or MP2.