Can not install remote client using remote install client installer in DS
Hi all, I am trying to install the Altiris remote client from my Windows Server 2008 64bit Enterprise Edition Service Pack 2 machine using the remote agent installer to my Windows XP Professional Service Pack 2 client but ever time I try I get the following error message “Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again”.
When I follow the troubleshooting steps from article 17450 I get up to step E3 and F4 where I run into some troubles (I don't know if the problems with these steps are related to my problem of trying to install the remote agent or not) and don't know how to correct them.
Is my problems with steps E3 and F4 also causing my problem with not being able to use the remote agent installer to install the Altiris remote agent or are these seperate problems? Also how do I go about fixing my problem of not being able to install the remote agent via the remote agent installer?
Already connected to client...
It appears that you are already connected to the client using a username other than what the DS remote installer is using.
You can double-check this by going out to a command prompt (Start ---> Run ---> cmd) and then type "net use". This will give you a list of all remote connections. If you see the machine that you are trying to remote install the AClient on, type the following command "net use \\*OFFENDING COMPUTERNAME* /delete"
Then try the remote install again.
If I run net use the only
If I run net use the the server the only return is z: \\.host\Shared Folders which is the host OS shared folder while XP does not have any connections (both 2008 and XP are running inside vmware)
Clarification
I'm not sure if I understand your last post. You are running "net use" on the server, correct? And the return of "z:" is pointing where? Is "\\host\shared folders" the client that you are having a problem with? If so, that is the reason, you have an active connection using a different username than what you are attempting to use via the DS remove client install. You need to disconnect the "z:" drive if it is pointing to your client machine.
Example:
DS Server = DSSERVER1
Client XP = CLIENT1
If when running net use on "DSSERVER" you are seeing that you have a drive mapped to "CLIENT1", this is the reason why you would get an error message stating that you cannot log on multiple times to the same server using different user names. You would need to disconnect any drive mappings to "CLIENT1" before attempting to remote install the AClient/DAgent.
Hi, I am sorry if I didn't
Hi, I am sorry if I didn't explain things clearly. Both my server and client are running inside vmware. The Z drive mapping is to the host OS that is running vmware and only the server has that host drive mapped the client does not. I will try disconnecting the host drive mapping and see if that helps. Thanks for the ongoing help.
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