Email Security.cloud

Hi All,

Please advise me how to reach support.

Sending email on support.cloud@ says that "support will no longer respond to emails"

When I try to click on Link https://clients.messagelabs.com/Support/Ticketing/Ticketing.aspx after logging in to my management console I get below error, same goes for chat link. It is impossible to reach support.

What error are you getting? I'm able to successfully open a ticket.

Hello Arazas,

The support.cloud@ email has been phased out for new cases and general contact. To reach the .cloud support team please use the portal, from it you can either raise a case, or use live chat. Alternatively you've the phone line at your disposal.

https://support.symantec.com/en_US/cloud/cloud-technical-and-language-support.html If you have any further concerns or queries please do not hesitate to contact us. Kind Regards Roberto Carlos Monteiro Sr Technical Support Engineer, Gateway Security Group">https://support.symantec.com/en_US/cloud/cloud-technical-and-language-support.html

If you're still seeing issues while using the portal functions, please do provide me with more details. 

Kind Regards
Roberto Carlos Monteiro
Sr Technical Support Engineer,
Gateway Security Group

Hello Arazas,

> Reposting the link as in the previous post it got formatted funny.

https://support.symantec.com/en_US/cloud/cloud-technical-and-language-support.html

Kind Regards
Roberto Carlos Monteiro
Sr Technical Support Engineer,
Gateway Security Group