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Can not restore mailboxes

Created: 10 Jan 2012 | 6 comments

Hello,

We recently deleted some old mailboxes from a customers server.

However, the customer still wanted access to the mailboxes.

When we restore the mailbox, error E00002FC occurs. The backup stops after 46.111.509.876 bytes and no mailboxes are restored.

We are using Windows SBS2003 and Symantec Backup Exec 2010 R2 (v13, rev.4164)

The job is configured to use the following settings:

- selected the correct mailbox

- using exchange redirection (redirect mailbox sets - restore to mailbox / mailbox logon account - System Logon Account)

- General settings - Overwrite the file on disk only if it is older

- General settings -  Restore all information for files an directories

- General settings - Preserve tree

- Microsoft Exchange - Restore all transaction logs; do not delete excisting logs

- Microsoft Exchange - Commit after restore completes - Mount database after restore

Does anyone reading this experiences this problem and hopefully solved it?

Comments 6 CommentsJump to latest comment

AmolB's picture

Refer to http://www.symantec.com/docs/TECH77341

Striker 303's picture

How to re-direct restore an Exchange user mailbox to a temporary one..

https://www-secure.symantec.com/connect/articles/h...

Korton Helpdesk's picture

Hi Amol,

Thanks for your Reply. I managed to recreate the original users/SID via ADRestore utility. However when restoring the mailbox via Backup Exec the restore still fails.

This time Error E0000393 occurs.

CraigV's picture

...did you perhaps use AOFO when you ran the backups? If so, turn it off and run a backup again. Once done, try a test restore. AOFO isn't recommended when doing backups of DBs.

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...