Our SSIM server is version 4.7.4

We have installed the [Symantec Event Collector for IBM WebSphere Application Server v6 3.5] and SSIM Agent on Windows server 2003.

We also add the collector sensor on SSIM client.

But we can not see any IBM WebSphere event in events view.

We also found the IBM WebSphere collector didn't show the green icon in the System Visualizer.

Anybody knows how to troubleshooting it?

The Event Agent show that it is normal.

Symantec Event Agent (v 4.7.1.21) - Copyright(c) 2002-2011 - Symant
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Symantec Event Agent status: running
Listening on: 127.0.0.1:8086
Sending on Port: 443
SSL: On
SSIM Server URL: https://ssim:443/sesa/servlet/
Outbound Thread State: CONNECTED
Java Version 1.6.0_22

Queue Status
  Total events accepted: 7760
  Total events forwarded: 7756
  Entries waiting in queue: 4
  Queue File: .\QueueFiles\filequeue.1362546833737.que
  Flush Size (KB): 2000
  Flush Count: 512
  Flush Time (sec): 4
  Spool Size (KB): 20000
  Max Queue Size (KB): 80000

HTTP forwarding statistics:
  Total number of HTTP post failures: 0