Can the Service Desk Implementation Guide include details of what is the Quarantine Folder (IMAP) setting for?
I am doing an implementation of Service Desk 7.5 and the Installer and the Implementation guide does not say what the "Quarantine Folder (IMAP)" field means and does. All it says is, "(IMAP only) Lets you type the folder name in which to put quarantined emails."
What does "quarantined emails" mean? Are these emails that have an illegitimate structure? Are these emails that have been converted into Incidents? What format must I enter this value as?
Furthermore, if I do not enter anything into this field, what does this mean?
Lastly, this field in the installer has no validation and no enforcement that I fill anything in, so am I breaking Service Desk later on?