I'm not an IIS guru of any sort, but it looks like everything under ServiceDesk is under 1 app pool and that pool's max number of worker processes is set to 1. I found an article telling me I could divide up the apps into multiple app pools, but I can't find a reference to the number of processes I can assign to each app pool.

My question is can I safely up the number of "Maximum number of worker processes" in IIS and create multiple app pools to I can decrease the load times of the ServiceDesk applications?

Thanks,

Chad