Can we customize the Incident Types in SD 7.5?
I have been working through SD 7.5 and I have found the Incident Types field. I am curious about this. Is it similar to the CloseCodes, in that you can add and remove from them in the Application Properties at will or must you keep certain ones there and not change the current ones?
The SD Implementation Guide and the User Guide have no information about this field, whatsoever (well, an Adobe Reader search of the documents came up with nothing)!
Anyone know about this? I like to mark things as solved!