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Can we renew Symantec Backup Executive software after expiration??

Created: 24 Jan 2013 • Updated: 10 Apr 2013 | 4 comments
This issue has been solved. See solution.

Dear Support Team,

We are using 2 licnese of Symatec Backup executive software since last five years, and Its renewal date was 7-Jan-2013 .Every year we purchased the renewal for 1 year, but this time we forget to buy renewal, So is it possible to renew it now because its already expired.

Please also tell me, what is the maximum period of renewal after date of expiration??.

Thanks & Regards

Rakesh Kumar

Honda R&D

 

Comments 4 CommentsJump to latest comment

Backup_Exec's picture

Hi

Please contact licensing for all this query they should be last point of contact and help you on this issue

http://www.symantec.com/docs/TECH113612

Hope that helps

Thanks

Sameer

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Colin Weaver's picture

The BE software  licenses do not expire - maintenance agreements do and the customer care teams should be contacted to extend or renew maintenance agreements and will know how to handle your situation.

Kumar86Rakesh's picture

HI Colin Weaver.

Thanks for your promt reply,

Is it means we can buy renewal anytime even after expiration??

 

 

 

Colin Weaver's picture

Hi there wthin the support team we are not made aware of exact models for maintenance renewel and / or any costs. Unfortunately the licensing team do not usually frequent the connect forums - as such you have to contact them directly for answers to your query.

My guess, and it is only a guess (so I could very easily be wrong) is that you can always arrange maintenance but any possible offers may only apply before expiry.

SOLUTION