Can you target your Satisfaction survey based on workers.
Updated: 22 May 2010 | 1 comment
I've been able to create multiple Satisfaction Survey's for the helpdesk and target a specific survey be sent to people based on the queue that closed the ticket. I need to target the report based on these queues for the reults. Has anyone been able to do this or can you provide some guidance?
thanks!
Z
discussion Filed Under:
Comments
you should be able to do this
you should be able to do this by using an Advanced Property for your survey's Notification rule. You'd probably need to make a new one for each Survey you were going to send out. I've not done it before, but maybe someone else has? I'll see if I can figure out what the Advanced property should look like and I'll post it here as soon as I get a chance to test it on my test/dev server.
- Matt
Would you like to reply?
Login or Register to post your comment.