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  • 1.  cannot access host configuration after update to latest version 10.6.0-3

    Posted Dec 14, 2015 04:42 AM
      |   view attached
    my SMG is VM installed on VMWare, and it was working until we updated to latest version, then users start complaining that they cant receive emails, so we loged in to the console and the emails logs are normal but it seems it does not route the emails to the Exchange server, so after browsing some tabs on the console that edit hostname return the below error.
    wish someone can help.
     
     
     
     
    Application Error
    The application encountered an error. If you are the administrator, please check the log files for details.
     
     
     class java.lang.NullPointerException: null
	at com.symantec.smg.controlcenter.host.smtp.SmtpConnectorSettingsManager.retrieve(SmtpConnectorSettingsManager.java:134)
	at com.symantec.smg.controlcenter.host.ScannerAction.retrieveApplianceEditInfo(ScannerAction.java:5626)
	at com.symantec.smg.controlcenter.host.ScannerAction.viewEditPages(ScannerAction.java:1784)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:274)
	at com.symantec.smg.controlcenter.internal.action.DefaultAction.dispatchMethod(DefaultAction.java:97)
	at org.apache.struts.actions.DispatchAction.execute(DispatchAction.java:194)
	at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:419)
	at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:224)
	at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1194)
	at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:650)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:748)
	at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:486)
	at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:411)
	at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:338)
	at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1063)
	at org.apache.struts.action.RequestProcessor.internalModuleRelativeForward(RequestProcessor.java:1001)
	at org.apache.struts.action.RequestProcessor.processForward(RequestProcessor.java:560)
	at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:209)
	at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1194)
	at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:650)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at com.symantec.smg.controlcenter.accesscontrol.AdministratorRoleChecker.doFilter(AdministratorRoleChecker.java:210)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at com.symantec.smg.controlcenter.internal.http.SessionChecker.doFilter(SessionChecker.java:146)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at com.symantec.smg.controlcenter.internal.http.CacheBuster.doFilter(CacheBuster.java:97)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at com.symantec.smg.controlcenter.internal.http.CharacterEncoder.doFilter(CharacterEncoder.java:93)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at com.symantec.smg.controlcenter.internal.struts.Struts1ParamFilter.doFilter(Struts1ParamFilter.java:44)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at com.symantec.smg.controlcenter.accesscontrol.HostACL.doFilter(HostACL.java:331)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:505)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:423)
	at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1079)
	at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:620)
	at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:318)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.lang.Thread.run(Unknown Source)


  • 2.  RE: cannot access host configuration after update to latest version 10.6.0-3

    Posted Dec 16, 2015 02:56 AM

    Yaser,

    Did you exactly follow the update procedure including stop mta?

    After the upgrade, didnt you send at least a testmail?

    Just a guess - autosensing at smtp delivery options causes a lot of mails queued at your smg and no more "resouces" are available.

    If the problem persists i would suggest opening a incident.

     

    Thomas



  • 3.  RE: cannot access host configuration after update to latest version 10.6.0-3

    Posted Dec 16, 2015 04:32 AM

    actually I didnt stop the MTA service, which lead to corruopted configuration, so I have resetup new VM and updated to latest version, and it was not able to deliver emails to exchange,

    and found the solution here https://support.symantec.com/en_US/article.TECH232996.html

    thanks for the support