cannot access regedit, task manager and msconfig

Created: 11 Nov 2012

i have a problem with my server and some of my clients...everyone affected by one virus win.exe...now i removed those viruses..but whenever i am bootin server all clients, i am getting one error message...can not find script file "c:\windows\system32\regedit.vbe"....i tried opening task manager and/or msconfig/regedit..i am getting the same error message....before symantec shows access denied to that virus(c:\windows\win.exe).....and i tried e-set and remore the virus but still i can't open regedit, task manager and msconfig.

Any solution.

Filed Under

Tags:

Security, Endpoint Protection (AntiVirus) - 12.x, Endpoint Protection (AntiVirus), Error messages, Recovering

Comments

pete_4u2002

Symantec Employee

Nov

2012

check this

check this article

http://www.symantec.com/security_response/writeup.jsp?docid=2004-050614-0532-99

also run sep support tool log to collect load point and open a support ticket as malware might be residig on the system.

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

Chetan Savade

Symantec Employee

Accredited

Nov

2012

Hi, Could you please confirm

Hi,

Could you please confirm which steps you perfomed to remove the virus?

Total how many computers & servers are affected?

Download Sep support tool & scan the affected system with power eraser.

Power eraser user guide.

http://www.symantec.com/theme.jsp?themeid=spe-user...

Here is the location of the Symantec Endpoint Protection Support Tool:

http://www.symantec.com/business/support/index?pag...

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&

Mick2009

Symantec Employee

Nov

2012

i tried e-set and remore the

i tried e-set and remore the virus but still i can't open regedit, task manager and msconfig.

It sounds like that vendor's remediation has not restored access to those Windows tools. (Many threats block access to them in an attempt to keept users from cleaning their machines.) See if ESet can help complete the clean-up job?

With thanks and best regards,

Mick

SiddharthVenkatachalam

Feb

2013

I am having the same issue.

I am having the same issue. yesterday I had tried installing the Bitdefender Antivirus. It cleaned the system. Then as per company policy reverted the same to Symantec. The Virus Crops up again.

Rafeeq

Feb

2013

use this tool to open reg and

use this tool to open reg and cmd

Tool to reset shell\open\command registry keys

http://www.symantec.com/security_response/writeup....

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

SameerU

Partner

Accredited

Feb

2013

Hi Please log a case with

Please log a case with Symantec and provide the Sep Support tool logs to Symantec for analysing.

Regards