Endpoint Protection

Users of the network can not access shared folders, using Symantec Endpoint Protection 11.0.6, the file server have w2k3.... is virus?

Hi ,

 Are you able to ping that file server ?

When accessed the File server is the error ?

Hello,

Is this Situation happening on entire network??

Is this happening for a specific shared folder, specific machine??

When did this start occurying??

Where there any specific changes made on the machine ??

What makes you think this could be a Virus issue??

Does this happen after SEP was installed on the machine??

hi, exist connectivity and the error appears in the clients....

Are they able to acess the share with the IP address?

Or are they able to acess through the command prompt using net use?

Hello

- No, this situation happening in some users in the network

-  is happening in the shared folder of this especific machine

- this start the last week, the last friday...

- it only happens on some computers, it reacts differently in the network , sometimes  can enter , sometimes cant enter to the shared folder...

- Yes, happening after SEP installed in the pc.

pd. sorry for my english, is bad jeje

if u have network threat protection installed,uinstall it and try

Hi,

  Rafeeq is correct . Check it and also put check mark for Network option in File system auto-protect .

Click on network settings put check mark for "trust files on remote computers running auto-protect ".