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Cannot assign Case Roles in Discovery Accelerator

Created: 06 Feb 2013 • Updated: 01 Mar 2013 | 4 comments
This issue has been solved. See solution.

I have recently installed Discovery Accelerator in my existing Evault environment and I am unable to assign Case roles to users in the Accelerator client.

I have the Discovery System Admin role and I can assign application roles to other users but I am unable to assign Case roles. When I view a case in the client there is no Role Assignments tab visble. Only Properties.

I am running Discovery Accelerator version 10.0 SP2 and Accelerator Client 10.0

Any help you can offer is much appreciated.

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TonySterling's picture

First, your DA Client needs to match the version of the DA Server, are you sure about the version info?

Second, it doesn't sound like you have to approriate case permissions, have you seen this?

Assigning Discovery Accelerator roles to users
padding: 1px;padding-bottom: 3px ;font: 12px Arial; text-align: left;color: #666666; background-color:#f2f2f2">Article:HOWTO58619 padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2;"> |  padding: 0px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2;">Created: 2011-08-01 padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2"> |  padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2">Updated: 2013-02-01 padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2"> |  padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2">Article URL
casey.jones's picture

I know the versions are both 10.0 but my database version shown in the Discovery Accelerator config page shows at SP2 Revision 11.

I have used that article but the problem is I can't assign the Case role to any user. I can however, assign application roles with no problem. I have the application role of Discovery System Admin assigned to my account with all available permissions. But when I go to where the article mentions:

To assign a case role, click the Cases tab and then click the required case in the left pane. Then click the Role Assignment tab.

The Role Assignment tab isn't there. I only have a properties tab. See the attached image DA1 for reference.

Attached image DA2 is one I pulled from online and it shows what I should be seeing.

DA1.JPG DA2.png
TonySterling's picture

by default the Discovery System Admin Role doesn't have rights on the cases.  If you make that account the owner or log in as the owner account you will be able to assign Case Roles.

casey.jones's picture

That did it. Once I logged in as a user assigned to the case I was able to adjust the Case role assignments. Thank you very much for the assistance!