I wondering why all selected folder cannot backup all, Instead, only one folder are backing up which is temp folder
Is this BE 2012 ? Is this hotfix Installed http://www.symantec.com/docs/TECH199866. refer http://www.symantec.com/docs/TECH198087
No yet Gur.
Let me try
I already tried the patch, but problem still the same
After applying the patch and updating the agent, Have you tried a new selection list or a new job. what was the outcome if you did try the new job ?
At the window wher you select these backup resources, at the top you will have another tab "Selection Details" which will show your selections in text format ("*" means wildcard and it represents that all directories and sub-directories are selected). Verify your selections in this text format and check if the concerned folders are selected. If not then re-form the selections (Uncheck and check).
It is also possible that, these backups are skipped. Try creating a seperate job to backup these concerned selection alone and see if it backs it up.
Uninstalling and re-pushing the remote agent (only if these files are present on the remote servers and not on media server) can also help in resolving the issue.
All the very best.
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