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Cannot block "right-click to print" a confidential notepad in DLP endpoint agent

Created: 19 Apr 2010 • Updated: 21 Oct 2010 | 2 comments
Sunny Cho's picture

Hi all,

Cannot block "right-click to print" a confidential notepad in DLP endpoint agent. If I opened the notepad and then print. DLP agent can block it.

Is it a bug?. If yes, pls advise any patch to fix it.

Thanks.

Best Regards,
Sunny

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Alexander Suyazov's picture

Sensitive text is not blocked from being printed in some cases when a document is printed by right-click- >print option
Basically when you right click and select print on a document the printmonitor.dll is not loaded, which is what dlp monitors for printing.
Unfortunately there is not a fix for this issue

It's an answer from support.

Sunny Cho's picture

Hi all,

Basically when you right click and select print on a document the printmonitor.dll is not loaded, which is what dlp monitors for printing.

Pls recommand why not implement (printmonitor.dll is not loaded) on "right-click to print'?

Thanks.

Best Regards,
Sunny