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Cannot browse Microsoft Information Store to perform a restore.

Created: 02 Dec 2013 • Updated: 02 Dec 2013 | 5 comments

Good morning,

We've got a problem with restoring emails when using backup exec 2012 and Exchange 2010. Before I outline the issue the backups are sucessful and we can restore items using the search functionality (which to be honest is rubbish). 

Step 1 - Restore Wizard - Micorsoft Exchange


Step 2 - Micorosft Exchnage mailbox items


Step 3 - Successfully validate all the credentials


Step 4 - The problem, it will not allow us to expand the Microsoft Information Stores and browse individual mailboxes or items to restore


Backup Exec Server:

  • OS: Windows Server 2008R2 (64bit)
  • BE Version: 14.0 Rev. 1798

Exchange Server:

  • OS: Windows Server 2008R2
  • Exchnage Version: 2010 - 14.1 (Build 218.15)

Has anyone got an suggestions or tech articles that might be useful.


Operating Systems:

Comments 5 CommentsJump to latest comment

ZeRoC00L's picture

Do you have the Exchange 2010 management tools installed on the Backup Exec server ?

If this response answers your concern, please mark it as a "solution"

KingsmeadSchoolUK's picture

Yes we do, does this need to be the same version that is installed on the Exchange Server?

ZeRoC00L's picture

Yes, if you have SP3 installed on the Exchange server, you should install the exact same version on the BE server (also for rollup pack).

You also can check this topic, it describes the same issue:

If this response answers your concern, please mark it as a "solution"

CraigV's picture

...did you perhaps use Advanced Open File Option in your job (which isn't recommended)? If so, you can try duplicating the Information Store to disk first, and then doing the restore from there...


Alternative ways to access Backup Exec Technical Support:

lmosla's picture

and here is a document on Requirements for using the Exchange Agent  have you installed all the updates?