TouchDown

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  • 1.  cannot change ActiveSync mail server

    Posted Sep 10, 2015 11:32 AM

    Our mail server was recenrly renamed.   When I go into touchdown settings, I am able to change the mail server entry under account settings.  However, when I view the diagnostic information it shows that only the mail server has changed, the activesync mail server entry has not automatically updated to reflect the change as well.  Thus, I am no longer able to sync with the server and get/send mail.

    I have not found a way to edit the activesync mail server - is this possible?

    Is there a fix or do I have to uninstall/reinstall Touchdown 

     

    (note I am using it on Android 5.0.2 with Touchdown 8.5.00094)



  • 2.  RE: cannot change ActiveSync mail server
    Best Answer

    Posted Sep 14, 2015 01:13 PM

    This appears to have been caused by a bug in the new touchdown admin screens.

     

    I was able to resolve my issue by using the old admin screens (accessible via the Adanced > Legacy screens option).  On the old admin Connection tab, I was able to verify the server name and use the ActiveSync button to refresh the connection details.   After doing this, I was once again able to retrieve email!