Cannot Clear "Still Infected" on Home Screen
When I log into SEP Monitor, it says that I have 4 "Still Infected". I click on the link and it shows me the names of the computers. There are 3 machines (one with 2 risks). The "Status Last Updated" shows dates in November and December of 2007. At the top of this pseudo report, it tells me:
"Infected events flag computers as infected. Once you have verified that a computer is not infected, you can clear the infected status of the computer on the Computer Status Logs page."
First of all, a search of the "documentation" for "Computer Status Logs" reveals NOTHING. So I had to go through the monitor interface to find this. I think I have found this under MONITORS / LOGS. I had to run a log type of "Computer Status". I set the date range to the past year. After the report runs, I find the three machines in that report and they aren't showing they have an infection. So how do I clear the HOME screen of the Monitor??
If a Symantec Tech reads this and wants me to open a phone support ticket, I will. I have another question/problem and I'll create another ticket for it. Thanks for your help!
I forgot to include my version etc. I'm running SEP 11.0.1000 on an XP 32bit system.
Message Edited by Joltman on 01-16-2008 07:36 AM