Note the email message string below. It seems my problem has been solved. Thank you for your help.
From: Bartz, Brian W.
Sent: Thursday, October 25, 2012 11:44 AM
To: Brown, Jeff E.
Cc: Kieson, Jodi D.
Subject: RE: ITSM Incident 437149
No and No. Note the attached item.
I checked the Symantec Connect Forum today and do not find any additional entries from Symantec than what is provided in the Word document in the attached item.
I did try the Symantec Power Eraser and it worked. I do not recall what version I was working with nor can I find it referenced in anything at the moment. The version of SPE I see today from the results is v.1.0.6040.
I will update the Symantec Connect Forum with this email. Let me know if you have any questions. Thanks.
From: Brown, Jeff E.
Sent: Thursday, October 25, 2012 9:19 AM
To: Bartz, Brian W.
Subject: ITSM Incident 437149
Brian:
I have an open assignment on this incident that Ryan was assisting you with. It looks as though he provided you the SERT disk to resolve issues on these PCs. Did this resolve the issue or is further action required?
Thanks,
Jeff Brown, CISSP
Information Systems Security Analyst
North Dakota Information Technology Department
(701) 328-3456 | jebrown@nd.gov