Cannot Complete Symantec Power Eraser Scan
I have downloaded the Symantec Endpoint Protection (SEP) Support Tool. I am choosing to run the Symantec Power Eraser (SPE) and adding the rootkit analysis which requires a reboot. The Load Point analysis seems to complete, but after the reboot and before the SPE completes a window appears titled, "Symantec Power Eraser" stating, "Lost required network connection during the scan. Canceling will disable the Scan button." There is a Retry button and a Cancel button in the window.
When pressing the Retry button, the error message window reappears. When pressing the Cancel button, the SPE scan does not complete. I have the full data file in .sdbz format, but cannot upload it with this discussion. I do not think I have a slow or degraded network connection as I am able to connect to other websites, including this website, without issue. I have searched the Symantec Knowledgebase to no avail. Thoughts. Help!?