Endpoint Protection

 View Only
  • 1.  Cannot connect to internet after Trojan.fakeav attack

    Posted Apr 27, 2010 09:01 PM
      |   view attached

    Around 7:45 p.m. on Saturday my system was attacked by the Trojan.fakeav virus. I was able to remove the virus (it was a painful process) using several different antivirus software. After the attack I was unable to connect to the internet. Let me describe this problem in detail:
    1. This problem happens on my home wireless network. I am not able to visit "external" sites like Yahoo and Google.
    2. From home, I am able to tunnel into my work's internet using a VPN. Once in, I am able to access "internal" sites on my company's intranet. However, while in my company's VPN, I am still not able to connect to external sites like Yahoo or Google.
    3. The same laptop is able to connect to my work's intranet and external sites (Yahoo and Google) at work (it is able to connect wirelessly and hard-wired).
    4. My two personal laptops are still capable of accessing the internet.
    5. My work laptop was able to connect to the internet using my wireless network prior to the attack.
    6. When I run the network diagnostic tool I get an error message stating Settings HTTP (port 80) HTTPS port 443 FTP port 21 error message
    7. I have done several things to get my internet working again at home on my work laptop, but to no avail. Right now I am in the process of installing Firefox to see if I am able to browse with it.

    I hope someone can help me. Hopefully, I have provided enough details, and I can provide more if needed. I have searched the forum here, and have found posts describing a similar problem. Some of the solutions I have tried, but they did not work for me. I have attached a Hijack This log file to this post. I suspect that the Trojan hijacked a setting. Perhaps there is an expert out there that can point me in the right direction? Thanks!

     

    Attachment(s)

    txt
    hijackthis.txt   12 KB 1 version


  • 2.  RE: Cannot connect to internet after Trojan.fakeav attack

    Posted Apr 28, 2010 01:43 AM
    Helo KUdomon,
    I am sorry for attack.
    If you can access to internet we will know your Explorer crash. and did you try to connect MSN, AOL, or yahoo chat? or just bloking internet browsers?

    Best Regards.
    Fatih


  • 3.  RE: Cannot connect to internet after Trojan.fakeav attack



  • 4.  RE: Cannot connect to internet after Trojan.fakeav attack

    Posted Apr 28, 2010 12:23 PM

    UPDATE: It looks like my IE7 crashed because I am able to connect to external websites like Yahoo and Google using FireFox.

    To answer your question, my office communicator (similar to Yahoo chat) is able to connect and I am able to chat with others while on my home network. At the same time my IE7 still no loger works on my home wireless network.



  • 5.  RE: Cannot connect to internet after Trojan.fakeav attack

    Posted Apr 28, 2010 12:41 PM
      |   view attached
    I tried the LSP-Fix program, and it found no errors. Unfortunately it did not work for me. I have pasted a snapshot after running LSP-Fix.