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Cannot connect on socket (25)

Created: 11 Nov 2012 | 13 comments

Dear Supports,

In NB Administration console --> host properties --> Clients  i tried to connect the my client server but shows error cannot connect on socket (25).

I have added host entries in my master and media and also in Client server.

Our Backup servers and Client server are in Same segment. I can able to telnet client from master with port 13782 but i cant telnet  port 13720  from client to master.

Since my client and backup server are in same segment i think no need of opening ports.

Please my configuration of Master Media and Client.

MASTER

C:\Users\mits.cba>ipconfig

Windows IP Configuration

Ethernet adapter Local Area Connection 5:

   Connection-specific DNS Suffix  . :
   Link-local IPv6 Address . . . . . : fe80::d537:bb76:6e1b:44ca%17
   IPv4 Address. . . . . . . . . . . : 192.168.51.200
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . :

Ethernet adapter Local Area Connection 6:

   Connection-specific DNS Suffix  . :
   IPv4 Address. . . . . . . . . . . : 119.226.215.200
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 119.226.215.1

Ethernet adapter Local Area Connection 4:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Ethernet adapter Local Area Connection 3:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter Local Area Connection* 13:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter Local Area Connection* 14:

   Connection-specific DNS Suffix  . :
   IPv6 Address. . . . . . . . . . . : 2002:77e2:d7c8::77e2:d7c8
   Default Gateway . . . . . . . . . :

Tunnel adapter Local Area Connection* 15:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

MEDIA

C:\>ipconfig

Windows IP Configuration

Ethernet adapter Local Area Connection 4:

   Connection-specific DNS Suffix  . :
   IPv4 Address. . . . . . . . . . . : 119.226.215.201
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 119.226.215.1

Ethernet adapter Local Area Connection 3:

   Connection-specific DNS Suffix  . :
   Link-local IPv6 Address . . . . . : fe80::e021:d2ca:1571:e3d5%28
   Autoconfiguration IPv4 Address. . : 169.254.227.213
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . :

Ethernet adapter Team1-Mgnt:

   Connection-specific DNS Suffix  . :
   IPv4 Address. . . . . . . . . . . : 192.168.51.201
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . :

Ethernet adapter Team3:

   Connection-specific DNS Suffix  . :
   Autoconfiguration IPv4 Address. . : 169.254.254.42
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . :

Ethernet adapter Team2:

   Connection-specific DNS Suffix  . :
   Link-local IPv6 Address . . . . . : fe80::91b4:41ec:ff1:cf4d%25
   Autoconfiguration IPv4 Address. . : 169.254.207.77
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . :

Ethernet adapter Local Area Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter isatap.{2748EAD0-7ED3-47C3-AB6C-2924C54DF937}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter isatap.{EA33D72C-D957-4005-8D8D-0506C4B4FEB6}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter isatap.{8230812F-F86E-4C0B-8455-D30A8A30C434}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter isatap.{DA4527C6-97AC-4839-A314-934EF16E3B5C}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter isatap.{1235424B-8576-4727-A942-D47A11F8358C}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter isatap.{7A2A0CA0-35E9-481F-BEB3-2BE8BCB7E0CC}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter 6TO4 Adapter:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter Reusable Microsoft 6To4 Adapter:

   Connection-specific DNS Suffix  . :
   IPv6 Address. . . . . . . . . . . : 2002:77e2:d7c9::77e2:d7c9
   Default Gateway . . . . . . . . . :

Tunnel adapter isatap.{570B89C4-28A6-4BBC-9C2B-65AF4C93D846}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

CLIENT SERVER

C:\>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : XENDDC
   Primary Dns Suffix  . . . . . . . : CORP.USL.IN
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : CORP.USL.IN
   System Quarantine State . . . . . : Not Restricted

Ethernet adapter Team2:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : MGMT
   Physical Address. . . . . . . . . : 00-17-A4-77-08-4E
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.51.141(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . :
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Team1:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : VDC-USL-267:Team #1
   Physical Address. . . . . . . . . : 00-17-A4-77-08-4A
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.77.222.5(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.77.222.1
   DNS Servers . . . . . . . . . . . : 192.77.1.149
                                       192.77.1.43
                                       202.144.66.6
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection 8:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : HP NC532i Dual Port 10GbE Multifunction
L-c Adapter #55
   Physical Address. . . . . . . . . : 00-17-A4-77-08-52
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection 7:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : HP NC532i Dual Port 10GbE Multifunction
L-c Adapter #54
   Physical Address. . . . . . . . . : 00-17-A4-77-08-50
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : HP NC532i Dual Port 10GbE Multifunction
L-c Adapter #12
   Physical Address. . . . . . . . . : 00-17-A4-77-08-56
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : HP NC532i Dual Port 10GbE Multifunction
L-c Adapter #5
   Physical Address. . . . . . . . . : 00-17-A4-77-08-54
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #7
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable Microsoft 6To4 Adapter:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2002:c04d:de05::c04d:de05(Preferred)
   Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
   DNS Servers . . . . . . . . . . . : 192.77.1.149
                                       192.77.1.43
                                       202.144.66.6
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{D55BE4DF-EC44-4B51-A01D-29DB94E4BB58}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #8
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Comments 13 CommentsJump to latest comment

Anandha Kannan - Sify's picture

My host entry details.

Master

192.168.51.141   XENDDC.CORP.USL.IN

Media

192.168.51.141   XENDDC.CORP.USL.IN

Client

192.168.51.200 inbepibak001.appscloud.net

192.168.51.201 inbepibak001.appscloud.net

NSLOOKUP from Client

C:\>nslookup inbepibak001.appscloud.com
Server:  dc-pr01.corp.usl.in
Address:  192.77.1.149

DNS request timed out.
    timeout was 2 seconds.
*** Request to dc-pr01.corp.usl.in timed-out

C:\>nslookup XENDDC.CORP.USL.IN
Server:  dc-pr01.corp.usl.in
Address:  192.77.1.149

Name:    XENDDC.CORP.USL.IN
Addresses:  2002:c04d:de05::c04d:de05
          192.77.222.5

revaroo's picture

If you need a solution 'asap' raise a technical support call.

If nslookup is timing out (if you are using DNS) then look at your nameservers first, slow/unresponsive nameservers will break NetBackups communications.

sazz.'s picture

Lot of conusing things:

DO you have IPv6 in your environment as it is setup on master server, there is no IPV4 setup on master. Disable ipv6 and enable ipv4 on master

Media shows ipv4
client also shows ipv4

Your client clearly times out when you try to nslookup master server.

Please check all you ip settings,dns and make sure nslookup should work from master/media to client and vice versa.

Anandha Kannan - Sify's picture

Actually i have 6 Client Servers in the same Segment(192.168.50.x.)... all 6 servers using DNS.. i could able to take backup for 5 servers but for 1 Servers am getting socket error 25 when i try to connect the server from the Host prop-->Clients.

 5 client servers which am taking backup doesnt resolve dns name but i can able to take backup. nslookup also not worked for the 5 client servers.

i dono y i cant able to connect or take backup of 1 server. 

My master and media server are also in the same segment as Client 192.168.50.x.

revaroo's picture

As mentioned, raise Symantec support case. Ask for an Apparanet test to be done to check your network.

Anandha Kannan - Sify's picture

Hi revaroo,

Can you please tel me what is Apparanet test?

revaroo's picture

It checks the network and interface cards between 2 destinations, in your case, the client and media server

RamNagalla's picture

hi ,

what is the error when you did the bptestbpcd -Client <clientname> -verbose -debug

what is happening when you use below commands in client

telnet <clientname> 1556

telnet <clientname> 13782

telnet <clientname> 13724

telnet localhost 1556

telnet localhost 13782

telnet localhost 13724

and also, please provide the route print info from the Client.

Anandha Kannan - Sify's picture

Dear Support,

I am starting my issue from first.

Actually i have 6 Client Servers in the same Segment(192.168.51.x.)... all 6 servers using DNS.. i could able to take backup for 5 servers but for 1 Servers am getting socket error 25 when i try to connect the server from the Host prop-->Clients.

 5 client servers which am taking backup doesnt resolve dns name but i can able to take backup. nslookup also not worked for the 5 client servers.

i dono y i cant able to connect or take backup of 1 server. 

My master and media server are also in the same segment as Client 192.168.51.x.

==============================================================================

Please find the telnet from Client machine. But the thing is, for the 5 servers which we are taking backup also would telnet the below ports

C:\Users\backupadmin>telnet xenhsd1.corp.usl.in 1556
'telnet' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\backupadmin>telnet xenhsd1.corp.usl.in 13782
'telnet' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\backupadmin>telnet xenhsd1.corp.usl.in 13724
'telnet' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\backupadmin>telnet localhost 1556
'telnet' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\backupadmin>telnet localhost 13782
'telnet' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\backupadmin>telnet localhost 13720
'telnet' is not recognized as an internal or external command,

Below is the route details of Client Server which we can able to take backup

C:\>route print
===========================================================================
Interface List
 19...32 a3 f3 42 c9 b9 ......Citrix PV Ethernet Adapter #1
 16...fa 79 aa 2f 4d fb ......Citrix PV Ethernet Adapter #0
  1...........................Software Loopback Interface 1
 11...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 13...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 18...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0     192.77.222.1    192.77.222.23    266
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
     192.77.222.0    255.255.255.0         On-link     192.77.222.23    266
    192.77.222.23  255.255.255.255         On-link     192.77.222.23    266
   192.77.222.255  255.255.255.255         On-link     192.77.222.23    266
     192.168.51.0    255.255.255.0         On-link    192.168.51.182    266
   192.168.51.182  255.255.255.255         On-link    192.168.51.182    266
   192.168.51.255  255.255.255.255         On-link    192.168.51.182    266
     192.168.98.0    255.255.255.0     192.168.51.1   192.168.51.182     11
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link    192.168.51.182    266
        224.0.0.0        240.0.0.0         On-link     192.77.222.23    266
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link    192.168.51.182    266
  255.255.255.255  255.255.255.255         On-link     192.77.222.23    266
===========================================================================
Persistent Routes:
  Network Address          Netmask  Gateway Address  Metric
     192.168.98.0    255.255.255.0     192.168.51.1       1
          0.0.0.0          0.0.0.0     192.168.51.1  Default
          0.0.0.0          0.0.0.0     192.77.222.1  Default
===========================================================================

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 18   1110 ::/0                     2002:c058:6301::c058:6301
  1    306 ::1/128                  On-link
 18   1010 2002::/16                On-link
 18    266 2002:c04d:de17::c04d:de17/128
                                    On-link
  1    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None

Route details of Client Server which we could not able to take backup

C:\>route print
===========================================================================
Interface List
 20...06 d1 c0 1f 3d 90 ......Citrix PV Ethernet Adapter #1
 16...ae 9a f5 a6 23 da ......Citrix PV Ethernet Adapter #0
  1...........................Software Loopback Interface 1
 13...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
 18...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 19...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0     192.77.222.1     192.77.222.8     11
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
     192.77.222.0    255.255.255.0         On-link      192.77.222.8    266
     192.77.222.8  255.255.255.255         On-link      192.77.222.8    266
   192.77.222.255  255.255.255.255         On-link      192.77.222.8    266
     192.168.51.0    255.255.255.0         On-link    192.168.51.191    266
   192.168.51.191  255.255.255.255         On-link    192.168.51.191    266
   192.168.51.255  255.255.255.255         On-link    192.168.51.191    266
     192.168.98.0    255.255.255.0     192.168.51.1   192.168.51.191     11
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link    192.168.51.191    266
        224.0.0.0        240.0.0.0         On-link      192.77.222.8    266
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link    192.168.51.191    266
  255.255.255.255  255.255.255.255         On-link      192.77.222.8    266
===========================================================================
Persistent Routes:
  Network Address          Netmask  Gateway Address  Metric
     192.168.98.0    255.255.255.0     192.168.51.1       1
          0.0.0.0          0.0.0.0     192.77.222.1       1
===========================================================================

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 18   1110 ::/0                     2002:c058:6301::c058:6301
  1    306 ::1/128                  On-link
 18   1010 2002::/16                On-link
 18    266 2002:c04d:de08::c04d:de08/128
                                    On-link
  1    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None

 ipconfig /all for Client Servers which we cannot able to take backup

C:\>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : XENHSD1
   Primary Dns Suffix  . . . . . . . : CORP.USL.IN
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : CORP.USL.IN
   System Quarantine State . . . . . : Not Restricted

Ethernet adapter MGMT:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Citrix PV Ethernet Adapter #1
   Physical Address. . . . . . . . . : 06-D1-C0-1F-3D-90
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.51.191(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . :
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter PRD:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Citrix PV Ethernet Adapter #0
   Physical Address. . . . . . . . . : AE-9A-F5-A6-23-DA
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.77.222.8(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.77.222.1
   DNS Servers . . . . . . . . . . . : 192.77.1.149
                                       192.77.1.43
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{0453A995-6987-442D-A88E-E31EB4F220CB}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{5A01CAAA-ECB9-4F55-9AFE-0D240FA79098}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2002:c04d:de08::c04d:de08(Preferred)
   Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
   DNS Servers . . . . . . . . . . . : 192.77.1.149
                                       192.77.1.43
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

 ipconfig /all for Client Servers which we can able to take backup

C:\>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : XENHSD2
   Primary Dns Suffix  . . . . . . . : CORP.USL.IN
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : CORP.USL.IN
   System Quarantine State . . . . . : Not Restricted

Ethernet adapter MGMT:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Citrix PV Ethernet Adapter #1
   Physical Address. . . . . . . . . : 32-A3-F3-42-C9-B9
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.51.182(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . :
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter PROD:

   Connection-specific DNS Suffix  . : corp.usl.in
   Description . . . . . . . . . . . : Citrix PV Ethernet Adapter #0
   Physical Address. . . . . . . . . : FA-79-AA-2F-4D-FB
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.77.222.23(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.77.222.1
   DNS Servers . . . . . . . . . . . : 192.77.1.149
                                       192.77.1.43
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{F1C684AD-1F6A-401B-BBA2-3B6682E7843C}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.corp.usl.in:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : corp.usl.in
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

   Connection-specific DNS Suffix  . : corp.usl.in
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2002:c04d:de17::c04d:de17(Preferred)
   Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
   DNS Servers . . . . . . . . . . . : 192.77.1.149
                                       192.77.1.43
   NetBIOS over Tcpip. . . . . . . . : Disabled

MASTER

C:\Users\mits.cba>ipconfig

Windows IP Configuration

Ethernet adapter Local Area Connection 5:

   Connection-specific DNS Suffix  . :
   Link-local IPv6 Address . . . . . : fe80::d537:bb76:6e1b:44ca%17
   IPv4 Address. . . . . . . . . . . : 192.168.51.200
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . :

Ethernet adapter Local Area Connection 6:

   Connection-specific DNS Suffix  . :
   IPv4 Address. . . . . . . . . . . : 119.226.215.200
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 119.226.215.1

Ethernet adapter Local Area Connection 4:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Ethernet adapter Local Area Connection 3:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter Local Area Connection* 13:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter Local Area Connection* 14:

   Connection-specific DNS Suffix  . :
   IPv6 Address. . . . . . . . . . . : 2002:77e2:d7c8::77e2:d7c8
   Default Gateway . . . . . . . . . :

Tunnel adapter Local Area Connection* 15:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

MEDIA

C:\>ipconfig

Windows IP Configuration

Ethernet adapter Local Area Connection 4:

   Connection-specific DNS Suffix  . :
   IPv4 Address. . . . . . . . . . . : 119.226.215.201
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 119.226.215.1

Ethernet adapter Local Area Connection 3:

   Connection-specific DNS Suffix  . :
   Link-local IPv6 Address . . . . . : fe80::e021:d2ca:1571:e3d5%28
   Autoconfiguration IPv4 Address. . : 169.254.227.213
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . :

Ethernet adapter Team1-Mgnt:

   Connection-specific DNS Suffix  . :
   IPv4 Address. . . . . . . . . . . : 192.168.51.201
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . :

Ethernet adapter Team3:

   Connection-specific DNS Suffix  . :
   Autoconfiguration IPv4 Address. . : 169.254.254.42
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . :

Ethernet adapter Team2:

   Connection-specific DNS Suffix  . :
   Link-local IPv6 Address . . . . . : fe80::91b4:41ec:ff1:cf4d%25
   Autoconfiguration IPv4 Address. . : 169.254.207.77
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . :

Ethernet adapter Local Area Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter isatap.{2748EAD0-7ED3-47C3-AB6C-2924C54DF937}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter isatap.{EA33D72C-D957-4005-8D8D-0506C4B4FEB6}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter isatap.{8230812F-F86E-4C0B-8455-D30A8A30C434}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter isatap.{DA4527C6-97AC-4839-A314-934EF16E3B5C}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter isatap.{1235424B-8576-4727-A942-D47A11F8358C}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter isatap.{7A2A0CA0-35E9-481F-BEB3-2BE8BCB7E0CC}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter 6TO4 Adapter:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter Reusable Microsoft 6To4 Adapter:

   Connection-specific DNS Suffix  . :
   IPv6 Address. . . . . . . . . . . : 2002:77e2:d7c9::77e2:d7c9
   Default Gateway . . . . . . . . . :

Tunnel adapter isatap.{570B89C4-28A6-4BBC-9C2B-65AF4C93D846}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Note : Client Servers are Citrix Xenserver.

Dear support it is very grateful to you if you provide a solution for this issue . I am working on this more than one month but yet i didnt get any solution for this,

Anandha Kannan - Sify's picture

Dear Support,

Can anyone help me on this issue...!!!!

Will Restore's picture

In case you are not aware, this is a forum of NetBackup users (and some employees) and not Symantec Customer Support.  It seems you have a complex network environment that needs the tools that Symantec Customer Support can utilize to determine root cause & perhaps forum users cannot. 

Will Restore -- where there is a Will there is a way

pandarazzi's picture

C:\Users\backupadmin>telnet xenhsd1.corp.usl.in 1556
'telnet' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\backupadmin>telnet xenhsd1.corp.usl.in 13782
'telnet' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\backupadmin>telnet xenhsd1.corp.usl.in 13724
'telnet' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\backupadmin>telnet localhost 1556
'telnet' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\backupadmin>telnet localhost 13782
'telnet' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\backupadmin>telnet localhost 13720
'telnet' is not recognized as an internal or external command,

The above only means that telnet client are not installed on your Windows servers so you did not actually test if the ports are open between master server and client.

  1. On the server which fail to backup, do a check if Windows firewall or any similar applications eg. Symantec Endpoint Protection is blocking off traffic.
  2. After verifying for any drop traffic, do a route add on the server which fails to backup.

route add -p 192.168.98.0 mask 255.255.255.0 192.168.51.1

HTH