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Cannot create new PGP Key or Import key

Created: 17 Aug 2012 | 10 comments

I have had to have PGP Desktop vers.9.6.3.3017 (I know) installed on a new PC which runs Office 2010.  The install worked fine and the licensing but when I go to File > New PGP key nothing happens (no error message, no key generation assistant).  IT have given me full admin access to do this.  I also tried to import .asc keyfile sent to me but get an error message window stating:

Could not open default keyrings.  Another application might have them open.

 

Any ideas?

Andy

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Tom Mc's picture

What operating system are you using?  PGP 9.12 (9.twelve) is the first one with Windows 7 support.

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Tom Mc's picture

When you go to About PGP Desktop and click License, what does it show as your license type, expiration date, and components that are activated?

Do you have your keyrings in the default My Documents location?  Please make sure they are not set as Read Only.

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aurum1313's picture

License Type: Enterprise Whole Disk Editiom

License Expiration: Never

In the Product Information Window I have icons for:

PGP NetShare, PGP Messaging, PGP Zip, PGP Virtual Disk, PGP Whole Disk

 

Keyrings pubring.pkr and secring.skr are not read only but are showing as 0KB in the PGP folder.  My documents folder is rooted to my personal drive and not the C drive (This was done by IT dept for all users in organisation). This is so we don't lose personal applications etc should PCs need re-imaging. This has always been the case and has never caused a problem previously.

 

Thanks for your help Tom.  I'm at the end of my tether with this problem.

 

 

Tom Mc's picture

In the current version, you can see which of those components are activated by whether it has a check by the icon.  I think in your version, you may need to hover the cursor over each icon to see if it is activated.

In PGP Desktop, with the PGP Keys module selected on the top of the left side, please right click on All Keys, select Properties, and make sure it is set to use the keyrings you mean to be using.

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aurum1313's picture

For these four components PGP Messaging, PGP Zip, PGP Virtual Disk, PGP Whole Disk the message reads 'This feature is included in the license you entered' which I presume means activated.  PGP Netshare is not included.

There is no 'All Keys' option available with PGP Keys selected.  The options in that module read top to bottom:

PGP Keys

Search for Keys

Save this KeySearch

 

 

 

Tom Mc's picture

This sounds like it may be a PGP Universal custom install, with Server Key Mode used?

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aurum1313's picture

Ah, not too sure what that means, sorry. 

 

The install guide used was 'TeN 2213 PGP Desktop Pro Encryption Data Transfer Usage Guide Public Key Owner v1.0.pdf'' if that helps...

Tom Mc's picture

I'm not a PGP Universal user, and have not used your license type, so can't offer much on this - hope someone else here can!

However, I'm suspecting that this installation was with a locally produced install package that lets an organization preset various policies and options to meet local needs.  One such option can include the use of keys being centrally managed and not under local user control. 

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aurum1313's picture

Thank-you for your time Tom.  Have a good weekend

 

Andy