Video Screencast Help

Cannot delete an old tape device

Created: 06 Nov 2012 • Updated: 06 Nov 2012 | 6 comments
Xodar's picture

I have checked for depending jobs and selection lists?

It is a shared device. It was shared with my old backupserver. Tips?! Ideas?!

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AmolB's picture

Have you migrated Backup Exec to a new server?

Have you tried running Tapeinst.exe to remove unused devices from BE console?

Xodar's picture

Yes I have tried that.

But I still can see my old tapedevice.

CraigV's picture


Run tapeinst.exe and choose the option to delete devices that no longer exist.


Alternative ways to access Backup Exec Technical Support:

Larry Fine's picture

Assuming you are using BE 2012, this sounds like a known issue.

If you find this is a solution for the thread, please mark it as such.

lmosla's picture

Hi Xodar,

Check for Ghost devices by opening a command prompt and typing  set devmgr_show_nonpresent_devices=1 then enter

Type start devmgmt.msc                   note: for Windows 2008 right click and run as administrator

In Device Manager, in the view menu , click show hidden devices then check your system volumes for any ghosted disk storage devices. 

to remove: click unistall

In the Backup Exec GUI restart the Backup Exec services

Xodar's picture

Thanks Imosla but I do not see any tape devices or other devices that should not be there.

The search goes on!

Regards Janne