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Cannot detect some applications

Updated: 22 May 2010 | 4 comments
Anthony De Silva's picture
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Hello,

I am using Wise 7 with SP3, we are having detecting some applications.

So far Iexplorer.exe ( IE 7), sidebar.exe & notepad.exe are all having issues with detection. Are any of you having the same issues with these executables and are there any known work arounds?

Also, what is Altiris / Symantec doing to resolve this detection glitch?

Thanks in adavce for your responses.

Anthony

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EdT's picture
15
Sep
2009
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What do you mean?

Can you explain exactly what you mean by problems detecting some applications?
How exactly are you trying to detect them?

If this is a pre-requisites thing? Perhaps you could clarify further.

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.

Anthony De Silva's picture
15
Sep
2009
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Hello, I have attached an

Hello,

I have attached an image with the code we use to detect an application.

The example shows "Winzip.exe" detection which if running will popup a warning message to will allow them to close it manually and another check and warning in case the user ignores the message and a force task kill of the application.

The issues we are having is detecting the following EXE' at the residing paths listed below on a Vista machines:

Note: We have not tested this on XP machines. The IE detection issues only became an issue once IE 7 was implemented, IE 6 detection never gave us any issues. Altiris has advised us that they were ware of the IE detection issues but have not given us a workaround.

C:\Program Files\Windows Sidebar\sidebar.exe
 
C:\Program Files\Internet Explorer\iexplore.exe

C:\Windows\notepad.exe

Thanks,

Anthony De Silva's picture
15
Sep
2009
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I have created a new topic

I have created a new topic with the attachement since i could not add an attachemen to this post.

EdT's picture
15
Sep
2009
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It's a known forum limitation

Only the first posting can have an attachment. A feature request is in hand to address this.

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.