Endpoint Protection Small Business Edition

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  • 1.  Cannot download Revocation data

    Posted Jun 06, 2013 02:28 AM

    Mine using Windows 8 pro 64bit. SEP 12.1.2100.2093 unmanaged client.

    Today after live update, an error saying that it cannot download revocatin data.

    After search the forum, no solution yet.

    Below is the log content of "C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.2100.2093.105\Data\Lue\Logs\Log.gue"

    ****************************************************************************************************
    Symantec LiveUpdate Engine 2.2.1.7   (Release)
    OS: Windows 8 Professional 64-bit, VerInfo: 6.2, ServicePack: 0.0
    LanguageID: 00000409
    WinHttp.dll Version: 6.2.9200.16451
    ----------------------------------------------------------------------------------------------------
    Session started at: 2013/06/06 13:49:44.617    (UTC +08:00)
    ProcessId: 1924, ThreadId: 1796, SessionId: 23, Machine ID: F2DD3817-84E7-361C-E72C-8E5748D809B8, Agent Field: SEP/12.1.2100.2093, MID/{F2DD3817-84E7-361C-E72C-8E5748D809B8}, SID/23
    ----------------------------------------------------------------------------------------------------
      Component: Moniker: {A8BA6A8E-8DB4-4575-8C7B-13CAF85B70AB}, P: SESC AntiVirus Client Win64, V: 12.1, L: English.
      Component: Moniker: {D6AEBC07-D833-485f-9723-6C908D37F806}, P: SEPC Behavior And Security Heuristics 12.1 RU2, V: MicroDefsB.CurDefs, L: SymAllLanguages.
      Component: Moniker: {50B092DE-40D5-4724-971B-D3D90E9EE987}, P: SEPC SRTSP Settings, V: 12.1 RU2, L: SymAllLanguages.
      Component: Moniker: {E8827B4A-4F58-4dea-8C93-07B32A63D1C5}, P: SEPC Extended File Attributes and Signatures 12.1 RU2, V: MicroDefsB.CurDefs, L: SymAllLanguages.
      Component: Moniker: {55DE35DC-862A-44c9-8A2B-3EF451665D0A}, P: SEPC CIDS Signatures 12.1 RU2, V: MicroDefsB.CurDefs, L: SymAllLanguages.
      Component: Moniker: {B6DC6C8F-46FA-40c7-A806-B669BE1D2D19}, P: SEPC Submission Control Data, V: 12.1 RU2, L: SymAllLanguages.
      Component: Moniker: {263395A0-D3D8-4be4-80B5-202C94EF4AA0}, P: SEPC Iron Settings 12.1 RU2, V: MicroDefsB.CurDefs, L: SymAllLanguages.
      Component: Moniker: {07B590B3-9282-482f-BBAA-6D515D385869}, P: SEPC Virus Definitions Win64 (x64) 12.1 RU2 H, V: MicroDefsB.CurDefs, L: SymAllLanguages.
      Component: Moniker: {EDBD3BD0-8395-4d4d-BAC9-19DD32EF4758}, P: SEPC Iron Whitelist 12.1 RU2, V: MicroDefsB.CurDefs, L: SymAllLanguages.
      Component: Moniker: {FC1DE9A6-0007-4f4a-9CDB-BB89A857F51D}, P: SEPC Virus Definitions Win64 (x64) 12.1 RU2 H, V: MicroDefsB.May, L: SymAllLanguages.
      Component: Moniker: {810D5A61-809F-49c2-BD75-177F0647D2BA}, P: SEPC Iron Revocation List 12.1 RU2, V: MicroDefsB.CurDefs, L: SymAllLanguages.
      OnNotify() method for callback {E8827B4A-BEEF-4dea-8C93-07B32A63D1C5} returned 0x0
      OnNotify() method for callback {2F090208-20DC-42f0-BBD8-B68B472F7215} returned 0x0
      OnNotify() method for callback {EDBD3BD0-BEEF-4d4d-BAC9-19DD32EF4758} returned 0x0
      OnNotify() method for callback {263395A0-BEEF-4be4-80B5-202C94EF4AA0} returned 0x0
      OnNotify() method for callback {810D5A61-BEEF-49c2-BD75-177F0647D2BA} returned 0x0
      OnNotify() method for callback {B6DC6C8F-BEEF-40c7-A806-B669BE1D2D19} returned 0x0
      OnNotify() method for callback {511C2222-DEFD-22EE-B154-4A6A546B9793} returned 0x0
      OnNotify() method for callback {73D8F7DB-5990-4EDF-945E-53047F1A8230} returned 0x0
      OnNotify() method for callback {57CD7B31-861B-46be-8EBD-AED7EDF28F76} returned 0x0
      Proxy auto-detect is enabled
      Proxy auto-detect is enabled
      Server selection complete. Server is HTTP://liveupdate.symantecliveupdate.com/ on port 80.
      Adding an update to potentially available list by catalogue parser: SEPC Iron Revocation List 12.1 RU2, MicroDefsB.CurDefs, SymAllLanguages,CurDefs,130605016.
      retrying download 2 times. 
      retrying download 2 times. 
      retrying download 2 times. 
    * Unexpected failure while downloading package file 1370440491jtun_irev130604032.7z - file was not found
      OnNotify() method for callback {E8827B4A-BEEF-4dea-8C93-07B32A63D1C5} returned 0x0
      OnNotify() method for callback {2F090208-20DC-42f0-BBD8-B68B472F7215} returned 0x0
      OnNotify() method for callback {EDBD3BD0-BEEF-4d4d-BAC9-19DD32EF4758} returned 0x0
      OnNotify() method for callback {263395A0-BEEF-4be4-80B5-202C94EF4AA0} returned 0x0
      OnNotify() method for callback {810D5A61-BEEF-49c2-BD75-177F0647D2BA} returned 0x0
      OnNotify() method for callback {B6DC6C8F-BEEF-40c7-A806-B669BE1D2D19} returned 0x0
      OnNotify() method for callback {511C2222-DEFD-22EE-B154-4A6A546B9793} returned 0x0
      OnNotify() method for callback {73D8F7DB-5990-4EDF-945E-53047F1A8230} returned 0x0
      OnNotify() method for callback {57CD7B31-861B-46be-8EBD-AED7EDF28F76} returned 0x0
      Update for moniker: {810D5A61-809F-49c2-BD75-177F0647D2BA}, P: SEPC Iron Revocation List 12.1 RU2, V: MicroDefsB.CurDefs, L: SymAllLanguages, package: 1370440491jtun_irev130604032.7z, SeqName: CurDefs, SeqNum: 130605016, has update status code: 223
    * Reporting error: 0xFFFFFF00 Update failed PVL=SEPC Iron Revocation List 12.1 RU2 MicroDefsB.CurDefs SymAllLanguages
    * Update failed for moniker {810D5A61-809F-49c2-BD75-177F0647D2BA}, P: SEPC Iron Revocation List 12.1 RU2, V: MicroDefsB.CurDefs, L: SymAllLanguages, install result code: 0xFFFFFF00.
      ***** Session Results *****
      Total Updates Available: 1
      Total Updates Succeeded: 0
      Total Updates Succeeded - Reboot Req: 0
      Total Updates Skipped: 0
      Total Updates Failed: 1
      Session result code: 0x00000000
      Error report submitted
    ----------------------------------------------------------------------------------------------------
    Session ended at: 2013/06/06 13:49:48.455    (UTC +08:00)
    ****************************************************************************************************
     
    Any one help?
    Regards,
    Norman.


  • 2.  RE: Cannot download Revocation data

    Broadcom Employee
    Posted Jun 06, 2013 02:39 AM

    can you try again?

    Unexpected failure while downloading package file 1370440491jtun_irev130604032.7z - file was not found



  • 3.  RE: Cannot download Revocation data

    Posted Jun 06, 2013 03:08 AM

    Restart the machine and then run a Repair of Symantec Endpoint Protection Manager from Add/Remove Programs.

     I would request you to Turn off / disable the Windows Defender and User Account Control (UAC) and restart the machine again.



  • 4.  RE: Cannot download Revocation data

    Posted Jun 06, 2013 06:36 AM

    Wait for serveral hour until 06:33 pm. The download work without any problem.

    Thanks for all who pay attention to this matter.

    Regards,

    Norman.



  • 5.  RE: Cannot download Revocation data

    Broadcom Employee
    Posted Jun 06, 2013 07:38 AM

    Hi,

    Good to know issue is resolved.

    Just as a fyi...

    SEP 12.1 RU3 release notes, System requirements and Fix id's are available now.
     
    Here is the link to check the same:
     
    Release Notes and System Requirements for all versions of Symantec Endpoint Protection and Symantec Network Access Control
     
    http://www.symantec.com/docs/TECH163829