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Cannot Edit CMDB rules in SMP 7.1 SP2

Created: 27 Nov 2012 • Updated: 28 Nov 2012 | 3 comments
QuietLeni's picture
This issue has been solved. See solution.

Dear All,

Currently, I cannot edit or view the details of ANY CMDB Rule in SMP 7.1 SP2.

When I select the CMDB Rule on the left hand side, the righthand side goes blank. I can Clone a rule, but editing it is not possible.

EDIT: This morning (after I created the initial question) I *CAN* edit the CMDB Rules! I think that this is a performance-linked issue, as the system was a bit slow last night, but not *THAT* slow, as to stop just this one part of the system from working?!

Does anyone know why CMDB Rule editing is affected so much by performance?

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Stefan S.'s picture

There is a fix available for version 7.1 SP2 M1. HOWTO81832. I can imagine that prior versions have the same issue.

 

 Data Connector

 

 2952906

Opening a Data Connector Import Rule times out or takes a long time to open when the Data Source has a SQL query that takes 3+ minutes to process

 

SOLUTION
mclemson's picture

It's actually in Rollup 1 -- you will have to open a support case to receive the fix.

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com

Nonos's picture

Or change your SQL query so it takes less than 3 mins to process?