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cannot edit policy from mr4 now mr5 installed in sepm4 this s

Updated: 21 May 2010 | 5 comments
HAROONKHANZ's picture
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scm-server-0.log
2009-11-03 16:55:06.911 SEVERE: Unknown Exception in: com.sygate.scm.server.consolemanager.RequestHandler
java.lang.OutOfMemoryError: Java heap space
 at org.apache.xerces.dom.CoreDocumentImpl.createAttribute(Unknown Source)
 at org.apache.xerces.dom.ElementImpl.setAttribute(Unknown Source)
 at com.sygate.scm.common.configobject.schema.Executable.exportToElement(Executable.java:259)
 at com.sygate.scm.common.configobject.schema.ExcludedAppArray.exportToElement(ExcludedAppArray.java:117)
 at com.sygate.scm.common.configobject.schema.AppAuthenticationProtection.exportToElement(AppAuthenticationProtection.java:301)
 at com.sygate.scm.common.configobject.schema.SemAgentPolicy.exportToElement(SemAgentPolicy.java:632)
 at com.sygate.scm.common.configobject.SchemaContainer.exportToElement(SchemaContainer.java:113)
 at com.sygate.scm.common.configobject.AbstractSchema.getDocument(AbstractSchema.java:55)
 at com.sygate.scm.common.configobject.AbstractSchema.writeXML(AbstractSchema.java:62)
 at com.sygate.scm.common.configobject.AbstractSchema.getBytes(AbstractSchema.java:68)
 at com.sygate.scm.common.configobject.AbstractSchema.getString(AbstractSchema.java:74)
 at com.sygate.scm.server.consolemanager.requesthandler.GetAllGroupsLocationsHandler.handleRequest(GetAllGroupsLocationsHandler.java:133)
 at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:234)
 at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:78)
 at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:79)
 at com.sygate.scm.server.servlet.ConsoleServlet.doGet(ConsoleServlet.java:50)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:618)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:720)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
 at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139)
 at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
 at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198)
 at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
 at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
2009-11-03 16:55:07.504 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ClientTransportInfoTask
java.lang.OutOfMemoryError: Java heap space
 at java.util.Arrays.copyOf(Arrays.java:2882)
 at java.lang.AbstractStringBuilder.expandCapacity(AbstractStringBuilder.java:100)
 at java.lang.AbstractStringBuilder.append(AbstractStringBuilder.java:572)
 at java.lang.StringBuilder.append(StringBuilder.java:203)
 at sun.net.www.ParseUtil.decode(ParseUtil.java:193)
 at sun.net.www.protocol.file.Handler.openConnection(Handler.java:65)
 at sun.net.www.protocol.file.Handler.openConnection(Handler.java:55)
 at java.net.URL.openConnection(URL.java:945)
 at sun.net.www.protocol.jar.JarFileFactory.getConnection(JarFileFactory.java:34)
 at sun.net.www.protocol.jar.JarFileFactory.getPermission(JarFileFactory.java:131)
 at sun.net.www.protocol.jar.JarFileFactory.getCachedJarFile(JarFileFactory.java:103)
 at sun.net.www.protocol.jar.JarFileFactory.get(JarFileFactory.java:60)
 at sun.net.www.protocol.jar.JarURLConnection.connect(JarURLConnection.java:104)
 at sun.net.www.protocol.jar.JarURLConnection.getInputStream(JarURLConnection.java:132)
 at java.net.URL.openStream(URL.java:1009)
 at java.lang.ClassLoader.getResourceAsStream(ClassLoader.java:1170)
 at org.apache.catalina.loader.StandardClassLoader.getResourceAsStream(StandardClassLoader.java:750)
 at org.apache.catalina.loader.StandardClassLoader.getResourceAsStream(StandardClassLoader.java:750)
 at org.apache.catalina.loader.WebappClassLoader.getResourceAsStream(WebappClassLoader.java:1358)
 at javax.xml.parsers.SecuritySupport$4.run(Unknown Source)
 at java.security.AccessController.doPrivileged(Native Method)
 at javax.xml.parsers.SecuritySupport.getResourceAsStream(Unknown Source)
 at javax.xml.parsers.FactoryFinder.findJarServiceProvider(Unknown Source)
 at javax.xml.parsers.FactoryFinder.find(Unknown Source)
 at javax.xml.parsers.DocumentBuilderFactory.newInstance(Unknown Source)
 at com.sygate.scm.common.communicate.Communicator.getDocumentFromInputStream(Communicator.java:486)
 at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:316)
 at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:116)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)
2009-11-03 16:55:07.753 SEVERE: Shuting down server ...

---
localhost_scm_log.2009-11-03.txt
---
2009-11-03 16:55:08 StandardHost[localhost]: Removing web application at context path
2009-11-03 16:55:08 StandardHost[localhost]: MAPPING configuration error for request URI /servlet/ConsoleServlet
2009-11-03 16:55:09 StandardHost[localhost]: MAPPING configuration error for request URI /servlet/ConsoleServlet

2009-11-03 16:55:09 StandardWrapper[:ConsoleServlet]: Waiting for 1 instance(s) to be deallocated
2009-11-03 17:02:27 WebappLoader[]: Deploying class repositories to work directory D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\work\scm\localhost\_
2009-11-03 17:02:27 WebappLoader[]: Deploy JAR /WEB-INF/lib/jcommon-0.9.5.jar to D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\jcommon-0.9.5.jar
2009-11-03 17:02:27 WebappLoader[]: Deploy JAR /WEB-INF/lib/jfreechart-0.9.20.jar to D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\jfreechart-0.9.20.jar
2009-11-03 17:02:27 WebappLoader[]: Deploy JAR /WEB-INF/lib/jslic.jar to D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\jslic.jar
2009-11-03 17:02:27 WebappLoader[]: Deploy JAR /WEB-INF/lib/scm-common-res.jar to D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\scm-common-res.jar
2009-11-03 17:02:27 WebappLoader[]: Deploy JAR /WEB-INF/lib/scm-common.jar to D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\scm-common.jar
2009-11-03 17:02:27 WebappLoader[]: Deploy JAR /WEB-INF/lib/scm-server-res.jar to D:\Program Files\Symantec\Symantec Endpoint Protection
------

Comments

AravindKM's picture
03
Nov
2009
0 Votes 0
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Try this

Click Start> Run.
In the Run dialog box, type regedit
Press Enter.
Locate the following registry key:
HKLM\SYSTEM\CurrentControlSet\Services\semsrv\Parameters\

Locate the following keys:
JVM Option Number 0
JVM Option Number 1

 set: "JVM Option Number 0" to "-Xms512m", and set "JVM Option Number 1" to "-Xmx1024m". 
Close Regedit.
Click Start> Settings> Control Panel> Administrative Tools
In the Services dialog box, right-click Symantec Endpoint Protection Manager, and then click Restart.
 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

HAROONKHANZ's picture
03
Nov
2009
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These parameter already set

These parameter already set and i m still getting above erros

HAROONKHANZ's picture
03
Nov
2009
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problem persist

These parameter already set and i m still getting above erros

AravindKM's picture
03
Nov
2009
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What is the configuration of

What is the configuration of the server? Also check the free space .. 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

ShadowsPapa's picture
03
Nov
2009
0 Votes 0
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PLEASE remove this from

PLEASE remove this from "connect and protect"! PLEASE................. this is not contest related.