HP,Altiris Group

  • 1.  Cannot enable the Auto protect function continously for corporate edition 10.2.

    Posted Jul 19, 2009 11:21 PM
    Hi,

    OS: Windows XP SP2
    Symantec Antivirus: Corporate Edition 10.2 BNDL BUS PACK IN 10 USER.

    I have installed Symantec AV as a Client group and cannot enable the Auto protect.
    When I enable the auto protect from Symantec console after a second it gets disable.
    Please give solution how I can keep Auto Protect function enable continuously.

    Thanks,
    Prashant


  • 2.  RE: Cannot enable the Auto protect function continously for corporate edition 10.2.

    Posted Jul 28, 2009 10:32 AM
    Hey,

    did you have a look into the event Logs if it gives some errors ? Just look there what you can find and paste it here.

    Daniel


  • 3.  RE: Cannot enable the Auto protect function continously for corporate edition 10.2.
    Best Answer

    Posted Jul 29, 2009 12:03 AM
     As speedy suggest the best thing to do would be to look in the event log. The two most common problems that cause this are these:

    Event ID 42
    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007022213574348

    Problem when logged on as restricted user
    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2005111610280548


    But again you should look for a specific error in the event log

    Grant-