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Cannot Enable Exchange Mailbox for Archiving

Created: 01 May 2013 • Updated: 01 May 2013 | 8 comments
This issue has been solved. See solution.

So, brand new to Evault.  Have installed 10.0.3 with CU1  and configured, all is well.  Create a provisioning group (with only myself in it as a pilot).  Run the Exchange Provisioning Task with logging, and looks like it has provisioned properly (see below), however, when I go to "Enable Mailbox" (mine), it tells me "There are no new mailboxes that can be enabled on this server.  Check that you have provisioned new users and that the provisiong task has been run"

Any ideas?

 Mailboxes added: 1
 Mailboxes updated: 0
 Mailboxes relinked: 0
 Mailboxes ignored because already processed: 0
 Provisioning targets that returned no mailboxes: 0
 Users without a mailbox: 0
 New mailboxes ignored because of existing entries in the Enterprise Vault database: 0
 Journal mailboxes found: 0
 Users with mailboxes outside the current domain: 0
 Users whose mailboxes were not synchronized: 0
 Errors: 0

Operating Systems:

Comments 8 CommentsJump to latest comment

JesusWept3's picture

Are you sure your mailbox hasn't already been enabled?
If you go to the disabled mailboxes list, is it listed there?

SKTAG's picture

No, my mailbox does not show in enabled.  I have only run the provisioning task, not the archiving task.  When I go to teh Archiving Task, under "Targets" it is empty

Rob.Wilcox's picture

Is your provisioning group configured to automatically enable archiving?

SKTAG's picture

Yes, "automatically enable archiving" is set on the Provisiong Group

JesusWept3's picture

If your task doesn't have targets it means that either you haven't set permissions on exchange properly

Rob.Wilcox's picture

If 'automatically enable archiving' is set on the provisioning group, then the archive will be created when the archiving task runs, on it's schedule -- I think. I can test in the morning.

JesusWept3's picture

Yeah it will when the archiving task runs, however it won't if you can't even see the mailbox to manually enable

The thing is the exchange server should have targets listed which should be the exchange databases and if it cannot see them then it means that permissions are incorrect

SKTAG's picture

You were exactly right - since I needed a seperate evault system mailbox on each mailbox server, I didn't give the 2nd evault system mailbox account the rights it needed on the Exchange server.

Thank you to everyone for their time and comments, I'm sure I'll be back often!